You still haven't found an answer to your question?

Need help?
Non disponibile
Return to the question list

Can I return the items bought online?

You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the Order status and return section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns section.

Visit the online store for your country: