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  • Where can I check the status of my order?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Calzedonia Lover" account. If you have not registered with Calzedonia.com, you can directly access the "FOLLOW YOUR ORDER/RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds" section for more information.

  • Can I have my order sent to an Calzedonia store?

    This option is currently not available.

  • I need help with placing an order, what can I do?

    Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
    We kindly ask you to send us the following information:
    - list of products that you want to order (quantity, color, size)
    - contact details (name, surname, email address, phone number)
    - delivery details (full address for home delivery).
    If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

  • I have a promotional code/discount. How can I use it online?

    When placing your order, you will be able to enter code into the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

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