YOU CHOOSE A GIFT
Choose one or more items clicking on ‘Send as a Gift’ on product pages.
When everything will be ready, we will send you a link that you can share to surprise the recipient.
THE RECIPIENT CUSTOMIZE IT
The recipient will digitally unwrap the gift and accept it or change the colour and / or size, or even choose another similarly-priced item.
WE DELIVER IT
When the recipient confirms the gift, you can proceed with the payment and we will immediately send the gift to the address provided by the recipient.
SmartGift is a service that helps you give the perfect gift every time. By sending your gift with SmartGift, the recipient will have the possibility to personalise the colour or size of your gift, swap it with an item within a certain price range or accept the original gift that you sent, all before any payment is made.
The gift recipient will have the possibility to swap the item(s) for different item(s) of equal or lesser value to the one(s) that you chose. They will also have the possibility to accept the gift that you originally sent or change its colour and/or size (if applicable).
After the gift recipient accepts their ideal gift, you will be notified via email that your gift is ready for purchase. There is no fee for using the SmartGift service.
The gift will be shipped after the gift sender completes the payment of the selected gift. An email confirming that the purchase has been completed will be sent to the gift recipient within 48 hours.
Of course, they can return the gift if it doesn't meet their expectations. You can find out more in our Returns section. Please note that the refund can only be issued to the person who placed the order and paid for it. Exchanges are not possilbe at the moment.
No problem! For any information contact our Customer Service. Please include your questions or a brief description of the issue.