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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
DELIVERY IN STORE
At the moment we do not offer this kind of service.
MODIFY AN ORDER
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Return" section for more information.
The tracking number can be found by going to "ORDER STATUS AND RETURN" option on the website.
The cost of the standard delivery is 6,95 € and free for any order over €40.
If you place your order before 22:00, the estimated delivery by courier is in 3 working days. All orders placed after this time will be processed on the following business day. For customized products, it might take around 2 working days longer than the delivery time advertised.
We would also like to inform you that during the holidays and the sales period, your purchase could be delayed on shipping.
*Public holidays in Italy are as follows:
1 and 6 January
Easter Sunday and Monday
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Calzedonia" account. If you are not registered with Calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
At the moment we cannot offer this kind of service.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna, Sofort, Apple Pay (only on Safari browser).
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
You can purchase your e-Gift Card online directly from this link.
I have purchased a gift card in the Calzedonia store. Can I use it online?
In the final phase of the order, after selecting the payment method, you have the option to enter the number and pin of the physical Gift Card.
Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.