Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Discover Calzedonia's collections for Women, Men and Children

Terms and conditions of the “Calzedonia lover” loyalty program

Preamble

SUNSHINE BALTICS SIA, with registered office at Dzirnavu iela 57A-4, 1010 Riga Latvia, VAT no. 50103825571, offers discounts, benefits and services at “Calzedonia” stores (both direct stores and franchises taking part in the promotion) and at www.calzedonia.com to customers who would like to benefit from them.
To take advantage from benefits you must hold Calzedonia loyalty card: the following terms and conditions (hereinafter also “Conditions”) govern the issue and use of the Calzedonia loyalty card (hereinafter the “Card”), which the “Customer Cardholder” should read carefully. The activation of the Card, in accordance with point 6 below, implies that the customer accepts these Conditions.
SUNSHINE BALTICS SIA reserves the right to amend all or part of these terms and conditions from time to time, and these amendments shall enter into effect 10 (ten) days after their publication on www.calzedonia.com.

If the “Customer Cardholder” does not accept these amendments, they shall be entitled to cancel their registration, which in any event they shall be entitled to do at any time as set out below.
However, use of the Card, after the amendments have become applicable, shall constitute acceptance, by implication, of the changes applied.
The use of the Card, after changes have come into force however, implies the acceptance, of the changes made.

SUNSHINE BALTICS SIA also reserves the right to suspend this loyalty program, temporarily or permanently, at any time, without the Customer having any right to complain (subject to any rights already held by the Customer-Holders at that time being upheld), by giving notice on its website at www.calzedonia.com and/or in stores participating in the scheme. These Conditions can be consulted at all times at www.calzedonia.com.

1. Promoter

SUNSHINE BALTICS SIA with registered office at Dzirnavu iela 57A-4, 1010 Riga Latvia, VAT no. 50103825571.

2. Participant Channels

All “Calzedonia” stores, whether these are managed directly by SUNSHINE BALTICS SIA (so-called “direct stores”) or are franchises and, therefore, managed by other businesses (so-called “franchise stores”), which are taking part in the scheme by displaying the associated advertising material and information. The list of stores participating in the scheme can be viewed at e-commerce website www.calzedonia.com.

3. Country

National Territory of Republic of Latvia.

4. Type / name / purpose of the scheme / duration

This is a promotional initiative consisting of a loyalty programme involving the collection of points on a digital card, the so-called ‘Calzedonia Lover’ and releasing exclusive benefits to the holders of this card. The purpose of the initiative is to build customer loyalty through a loyalty programme that recognises advantages for customers holding the ‘Calzedonia Lover’ Card. Without prejudice to what is specified in the premises, in point 7 (’functionality’) and point 10 (’Programme interruption - card deactivation - miscellaneous’), the ‘Calzedonia Lover’ Card is not subject to expiration

5. Who is it intended for

Customers who are at least eighteen years old and hold the Card in accordance with the below conditions relating to scheme registration and operation.

6. How to register

The card to get the “Follower Status” may be released to the Customer in digital format directly at the point of sale or through the website https://www.calzedonia.com/lv/loyaltylanding/. Registration for “Calzedonia Lover” Card requires the creation of a specific “Calzedonia Lover” account, which will allow the Customer to access his/her own personal page on the brand's e-commerce website. The registration process will prevent under-age customers from subscribing to the loyalty scheme. The activation and registration procedures are consistent with privacy legislation. The “Calzedonia Lover” Card is personal and may not be transferred. Customer may not activate other Cards while one Card is still valid. The “Calzedonia Lover” Card is for private use only and commercial use shall not be permitted. Customers may freely ask at any time to have their membership of the loyalty scheme cancelled by contacting customer via www.calzedonia.com/loyaltylanding.

7. How does it works

The Card gives the customer the opportunity to reach 3 different STATUS' by accumulating points on purchases. Depending on the status to which they belong, the Client will receive increasing rewards.

“Follower Status”:

This is immediately acquired with the activation/registration of the initial card;
When a customer with "Follower Status" reaches 100 points, they move to the next level - "Friend Status", upon which they will immediately be credited with any points in excess of those used to reach the new status;
If the customer with "Follower Status" does not reach 100 points within 365 days from the date of acquisition of the status, they remain at the "Follower Status" and their points balance is reset. If a customer with "Follower Status" reaches 500 points before acquiring the next level- "Friend Status", they go directly to the "Fan status", upon which they will immediately be credited with any points in excess of those used to reach the new status;

“Friend Status”:

The Customer acquires this status as soon as 100 points have been acquired. Any points in excess of those used for levelling up will be immediately credited to the new status acquired As soon as 500 points have been acquired, the 'Friend' Customer transfers to “Fan Status” level on which they will immediately be credited with any points in excess of those used to reach the new status;
A year after reaching the "Friend Status" level, and from year to year, the Customer:
maintains the “Friend Status” level for another year if they have earned between 100 to 199 points, any points in excess of those used to maintain the aforementioned status will also be maintained; returns to “Follower Status” level if they have earned less than 100 points, and their points balance is reset.

“Fan Status”:

The Customer acquires the “Fan Status” as soon as 500 points have been acquired from the previous Friend status. Any points in excess of those used for levelling up will be immediately credited to the new status acquired.
A year after reaching the "Fan Status" level, and from year to year, the Customer: maintains the “Fan Status” level for another year if they have earned at least 500 points, any points in excess of those used to maintain the aforementioned status, will also be maintained; returns to “Friend Status” level if they have earned less than 500 points, and their points balance is reset.

Each change of status, as well as all communications concerning participation in the “Calzedonia Lover” Loyalty Program, which are strictly indispensable for providing the services connected to it (for example, confirmation of subscription/cancellation, changes in status, special discount offers or exclusive gifts) are necessary for the operation of the scheme itself. Therefore, by accepting these rules, the Customer agrees to receive said communications, which will be sent to the addresses given on the scheme registration form. Refusal to receive said communications shall prevent SUNSHINE BALTICS SIA from implementing the scheme and providing the services associated with it. Any refusal expressed during the course of the scheme shall result in an automatic interruption of the scheme.

8. Earning points

Loyalty points shall be automatically loaded onto activated Cards when each purchase is made at one of the “Calzedonia” stores which take part in the promotion or at www.calzedonia.com. One point will be given for each Euro spent, rounded down (e.g. € 1.99 = 1 point). In order to have the points arising from the e-commerce purchases credited to the Card, Customers must previously register their Card number under their e-commerce account. The insertion of the Card number shall be done only once and, for subsequent purchases the system will automatically remember it.
In order to be entitled to points, Customers must identify themselves before the receipt is issued by presenting their Card or by giving their surname and name or the email address/telephone number used for card activation. In cases of online purchases, Customers must access the website by entering their details. Should the Cardholder fail to provide identification in the manner specified above, then points will not be earned, and it will not be possible to have them credited subsequently.
Customers may check their points balance at any time by requesting it at any “Calzedonia” store participating in the scheme or at www.calzedonia.com. Points will be credited and recorded daily by the system; in the event of technical problems, they may be credited within a longer period of up to 15 days.
Returned items will result in points being debited according to the same criteria used for crediting points.
Issue of a “Calzedonia Gift Card” will result in a credit of the corresponding number of points. Subsequent purchases paid partially/entirely with a Gift Card will not, therefore, earn any points for the part of the purchase paid for using the Gift Card.
Promotions involving double or triple points may be organized and these will be advertised accordingly.
The Card is in not a method of payment; the points credited cannot be transferred or converted into cash or goods.

8.A EARNING POINT AND CROSS-COUNTRY BENEFITS

The Client holding the “Calzedonia Lover” Card will collect points even through the purchase in points of sales located in the Territories listed below.
The above-mentioned points will be counted when reaching the Status and using the advantages provided under these terms and conditions in the Republic of Latvia.
The loyalty points will be credited on the Client’s “Calzedonia Lover” Card subject to the table below.
Only for purchases in Russia, the loyalty points will be credited subject to prior presentation of the Loyalty Card.

COUNTRY: AUSTRIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: BELGIUM
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER / ABONNÉ
LEVEL 2 - Status Name: FRIEND / AMI
LEVEL 3 - Status Name: FAN

COUNTRY: CZECH REPUBLIC
POINTS VALUE UNDER THE LOCAL CURRENCY: 25 CZK = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: FRANCE
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: ABONNÉ
LEVEL 2 - Status Name: AMI
LEVEL 3 - Status Name: FAN

COUNTRY: GERMANY
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: HONG KONG
POINTS VALUE UNDER THE LOCAL CURRENCY: 10 HKD = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: HUNGARY
POINTS VALUE UNDER THE LOCAL CURRENCY: 300 HUF = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: ITALY
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: LUXEMBOURG
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER / ABONNÉ
LEVEL 2 - Status Name: FRIEND / AMI
LEVEL 3 - Status Name: FAN

COUNTRY: POLAND
POINTS VALUE UNDER THE LOCAL CURRENCY: 4 PLN = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: PORTUGAL
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: SLOVAKIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: SPAIN
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: SWEDEN
POINTS VALUE UNDER THE LOCAL CURRENCY: 10 SEK = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: SWITZERLAND
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 CHF = 1 POINT
LEVEL 1 – Status Name: FOLLOWER / ABONNÉ
LEVEL 2 - Status Name: FRIEND / AMI
LEVEL 3 - Status Name: FAN

COUNTRY: THE NETHERLANDS
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: UK
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 GBP = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: USA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 USD = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: RUSSIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 100 RUB = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: CROATIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: ESTONIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: LITHUANIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: ROMANIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 5 LEI = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: SLOVENIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: UKRAINE
POINTS VALUE UNDER THE LOCAL CURRENCY: 50 UAH = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: CYPRUS
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: LATVIA
POINTS VALUE UNDER THE LOCAL CURRENCY: 1 EUR = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

COUNTRY: TURKEY
POINTS VALUE UNDER THE LOCAL CURRENCY: 50 TL = 1 POINT
LEVEL 1 – Status Name: FOLLOWER
LEVEL 2 - Status Name: FRIEND
LEVEL 3 - Status Name: FAN

The Client holding the “Calzedonia Lover” Card who will purchase in points of sales located in the Territories above may take advantage, exclusively at the moment of the purchase and as additional benefit, from the discounts provided by each Country to that Client’s Status.

9. Advantages

Customers with the Calzedonia loyalty card will be able to benefit from numerous discounts, promotions, prizes, and special dedicated initiatives, which will be adequately advertised and communicated from time to time.
The customer can take advantage of valuable benefits available only upon presentation of their card. Currently, the following discounts are defined as:

Free shipping and returns on e-commerce purchases, for members of all Statuses;
Upon registration with an e-mail address, customers receive 20 Welcome points
On the Customer's birthday and exclusively during the period of 7 days prior to, and 7 days following the birthday, the members with the “Follower Status” will be entitled to double points on purchases made;
On the Customer's birthday and exclusively during the period of 7 days prior to, and 7 days following the birthday, the members with the “Friend Status” will be entitled to a 20% discount on a single purchase;
On the Customer's birthday and exclusively during the period of 7 days prior to, and 7 days following the birthday, the members with the “Fan Status” will be entitled to a 20% discount on a single purchase;
For members with the “Friend Status”: for every 100 points accumulated, a 25% discount voucher will be issued, valid for 60 days from its distribution, on a minimum purchase of €60 (excluding items already subject to discounts and promotions);
For members with the “Fan Status”: for every 100 points accumulated, an 30% discount voucher will be issued, valid for 60 days from its distribution, on a minimum purchase of €60 (excluding items already subject to discounts and promotions).

10. Discontinuation of the scheme - card deactivation - miscellaneous

Calzedonia reserves the right to amend, suspend or discontinue the “Calzedonia Lover” Loyalty Program and related services at any time at its own discretion.
Customers shall be informed of these changes, suspensions and interruptions at www.calzedonia.com or at the stores participating in the scheme.
Without prejudice to any other right established under law, including the right to compensation for damages, SUNSHINE BALTICS SIA shall be entitled to revoke Customer's right to use the Card and deactivate it in the event the Card is used in breach of these Conditions or in the event of unlawful use or use that is harmful to the image of “Calzedonia" and its brand.
Furthermore, subject to giving notice, SUNSHINE BALTICS SIA reserves the right to deactivate the Card and the associated activation/registration if the Card is not used, or the Customer remains inactive for a period exceeding 5 years. Revocation and deactivation shall result in the Customer no longer being able to benefit from the advantages and services offered by the “Calzedonia Lover” Loyalty Program.
SUNSHINE BALTICS SIA is not responsible for any direct or indirect consequences related to problems with the “Calzedonia Lover” Loyalty Program for reasons that are beyond its control. SUNSHINE BALTICS SIA is not responsible for any fraudulent, improper or incorrect use of the Card.

11. Privacy Notice

The Oniverse companies care about privacy and the protection of personal data. We hereby wish to inform customers about how we process their personal data following the registration to the “Calzedonia Lover” Loyalty Program.

Which categories of personal data we will use?

We need to process the personal data provided to us at the time of registration (failure to provide the data marked with an asterisk involves the inability to complete the registration process, in case of registration carried out in each point of sale with the support of the sales assistants, the phone number or email address are mandatory data. Failure to provide these data involves the inability to complete the registration process) and the data relating to purchases made at points of sale Calzedonia. These data include, for example, the price and type of products purchased. With customers’ consent, we may also use other information that they freely provide to us at the time of registration or concerning the way they interact with us (hereinafter, collectively, the "Data").
More precisely, we could collect:

optional information requested through the registration form or, in case of registration carried out in each point of sale, name, surname, address ZIP code, country and province are optional information;
the information that we may acquire by examining customers’ interaction with us, through email and newsletters, through our Internet sites and through the Apps that may be developed by us or by third parties (for more information, please consult the relevant privacy policies);
information that customers may share through the social networks to which they subscribe.

For which purposes we do process Personal Data and on what legal grounds?

We may process Data, including by electronic means for these purposes:
Loyalty Program Management
Management of participation to the “Calzedonia Lover” Loyalty Program. The Data will be used to provide the discounts and benefits provided for those enrolled in the program and, more generally, for all related contractual and administrative obligations. The legal basis of the processing is the execution of the contract of subscription in the Loyalty Program.

Personalized assisted sale Provision of a personalized assisted sales service dedicated to members of the Loyalty Program who will be able to take advantage of the help and advice of our sales assistants in all our points of sale where the “Calzedonia Lover” Loyalty Program is active. Wherever customers are, they could receive the help and advice of our sales assistants, with information (e.g. for Calzedonia size, color or pattern) on items purchased in the previous 24 months at any point of sale Calzedonia or even online. Provided that Calzedonia is a global brand, such use of Data, based on our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a consistent service to our customers who have joined the “Calzedonia Lover” Loyalty Program in all our stores. In any case, if customers do not wish to receive this assistance, it is sufficient that they, at the time of registration or even at a later time, ask their Data not be used for this purpose.

Sending of commercial communications ("Direct Marketing")
With our customer’s consent, sending of commercial communications through the traditional paper mail service, e-mail, SMS, landline and mobile phone, carrying out market research and surveying the degree of satisfaction regarding products OF Oniverse brands (Calzedonia, Calzedonia, Atelier Emé, Tezenis, Falconeri and Signorvino). Subscription to the " Calzedonia Lover" Loyalty Program is in no way conditional on the release of consent to receive our commercial communications.

Profiling

With our customer’s consent, sending of personalized commercial communications based on subscribers’ profile and purchasing and browsing habits as well as to develop products and services consistent with the preferences of our customers. Subscription to the “Calzedonia Lover” Loyalty Program is in no way conditional on the release of consent to profiling.
In particular, in order to better understand our customers’ tastes and interest in our products and communications, we may examine - also through the use of automated systems – the information provided at the time of the registration to the “Calzedonia Lover” Loyalty Program, the purchases made at our Calzedonia points of sale in the last 12 months, the interest in our communications and newsletters, the attendance of our websites, the use of our Apps that may be developed by us or third parties, and the interest in our social channels, e.g. Facebook, (for more information, please consult the respective privacy notices).
Finally, we may enrich the subscribers’ profile with statistical information that we may lawfully acquire from other sources: for example, in relation to their area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that they use to interact with us. In any case, this profiling activity is aimed at better personalizing our services and does not have any legal or other significant effect on our customers.

Statistical Analysis

Creation of statistical reports and behavioral models in order to examine - in aggregate form - the effectiveness from an economic point of view of the commercial initiatives (e.g. launch of a new product) of Calzedonia and to address future commercial and promotional initiatives. In particular, we may examine information relating to our costumers’ purchases (also in relation with the other brands of Calzedonia Group), country of origin, age, gender, information obtained by examining their interaction with us, through e-mails, our websites and through the Apps that may be developed by us or by third parties (for more information, please consult the respective privacy notices). This use of Data, based on our legitimate interest, allows us to analyze - in pseudonymized form (therefore without information directly attributable to individual customers) - customer data to obtain strategic information relating to customer purchasing behavior, the ways in which customers interact with the company through the various communication channels and the effectiveness of commercial and promotional initiatives, to be able to compete with the main operators in the sector.

How long do we store our customers’ Data for?

• For the purposes named “Loyalty Program Management” and “Personalized assisted sale” Data will not be processed for longer than the time required to manage the participation to the “Calzedonia Lover” Loyalty Program. In any case, information about purchases and the interactions with us will not be processed for longer than 12 months from the date of collection.
• For the purpose named “Sending of commercial communications (“Direct Marketing”)” Data will be Kept until customers revoke their consent;
• For the purpose named “Profiling” data relating to the interactions with us will be kept for 12 months from the date of collection; the information relating to the purchases will, on the other hand, be kept for 3 years starting from the date of each purchase.
• For the purpose named “Statistical Analysis” data relating to purchases will be kept - in pseudonymized form - for a period of five years. The other personal data will be kept - in pseudonymized form - for a period of two years.

Which are the Data Controllers?

• The Data Controllers for the purposes named “Loyalty Program Management” and “Personalized assisted sale” are Calzedonia S.p.A. and Sunshine Baltics SIA. Calzedonia S.p.A. and Sunshine Baltics SIA act as Joint Controllers since they together define the means and purposes of processing.
• The Data Controller for the purposes named “Sending of commercial communications (“Direct Marketing”)”, “Profiling” and “Statistical Analysis” is Calzedonia S.p.A.

To whom will we communicate our customers’ Data?

• To achieve the purposes for which we use Data, we need to communicate them to these categories of subjects:
• Calzedonia S.p.A. and Sunshine Baltics SIA staff, in charge with the management of the Loyalty Program;
• Employees of companies which, based on a commercial franchising relationship, manage “Calzedonia” points of sale;
• Companies that manage the “Calzedonia” points of sale in the various countries where the “Calzedonia Lover” Loyalty Program is active.
• Calzedonia S.p.A. suppliers (e.g. service providers and IT platforms, consultants): these subjects are appointed as Data Processors by Calzedonia S.p.A., through the signing of a specific contract.

How will the transfer of our costumer’s Data to non-EU countries be regulated?

Personal data collected may be transferred outside the European Union. In this case, the transfer will take place in compliance with the provisions of EU Regulation 2016/679 ("GDPR") (in particular, the data will be transferred only after signing the Standard Contractual Clauses approved by the EU Commission with decision 2021/914 / EU or to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision adopted by the EU Commission).

What are the rights the subscribers in the Loyalty Program can exercise as Data Subjects?

The “Calzedonia Lover” Loyalty Program subscribers, as Data Subjects, can exercise the rights that the GDPR grants to them over their personal data by writing to privacy@oniverse.it
We undertake to respond to the request as soon as possible and in any case no later than thirty days from receipt of the report. In some cases, we will ask for a copy of an identification document if, in connection with the request, it becomes necessary to verify the identity of the applicant.

In particular, the Data Subject can exercise the following rights:
• Right of access, i.e., the right to know if a processing of personal data concerning her/him is in progress and, if confirmed, to obtain a copy of such data and be informed about the origin of the data, the categories of personal data processed, the recipients of the data, the purposes of the processing, the existence of an automated decision-making process (including profiling), the data retention period, the rights provided for by the applicable law;
• Right to request the correction or integration of the data;
• Right to request the deletion of personal data if such data are no longer necessary for the purposes for which they were collected, or if we are no longer authorized to process them;
• Right to obtain the limitation of the processing of personal data in the following cases: i) the Data Subject has contested the accuracy of the personal data. She/He can request a processing limitation for the period necessary to verify the accuracy of the data; ii) we are no longer authorized to process the data, and instead of deleting them, it is possible to ask us to limit their use; iii) if the personal data in our possession, despite being no longer necessary for the purposes for which they were collected, are necessary for the Data Subject to ascertain, exercise or defend a right in court;
• Right to data portability, i.e., the right to receive personal data concerning him/her in a structured format, commonly used and readable by an automatic device, as well as the right to request for such data to be transmitted to another Data Controller;
• Right to revoke the consent, for the processing based on it;
• Right to oppose at any moment to the processing of personal data based on our legitimate interest.

The Data Subject also has the right to lodge a complaint with the competent data protection supervisory authority if she/he believes that the processing conflicts with the provisions of the applicable laws.

How can subscribers in the Loyalty Program change their preferences or withdraw consent?

At any time, subscribers in the Loyalty Program may check, modify or revoke their consent in relation to the purposes named “Sending of commercial communications (“Direct Marketing”)” and “Profiling” (including by declaring that they do not wish to receive commercial information by email and/or text messages) and/or request that their Data not be used for the purpose named “Personalized assisted sale”.

Regarding the registration carried out by website, subscribers in the Loyalty Program can change their preferences:
• by using their registration account, under privacy preferences section;
• by contacting our Customer Service;
• by contacting the Data Controller or the Data Protection Officer.
• Regarding the registration carried out in each point of sale:
• by creating an account and using the same data provided for the registration;
• by contacting our Customer Service
• by contacting the Data Controller or the Data Protection Officer.

How to contact Calzedonia S.p.A., Sunshine Baltics SIA and the Data Protection Officer of Calzedonia S.p.A. to exercise Data Subject’s rights?

You have the right to obtain, without undue delay, the rectification of any inaccurate personal data concerning you.

Customers may exercise their rights by writing to the Data Controllers, and/or Data Protection Officer of Calzedonia S.p.A. at the address below:

Email: privacy@oniverse.it
Registered office: Via Monte Baldo 20, Dossobuono di Villafranca, Verona, Italy.
The Data Protection Officer of Calzedonia S.p.A.: dpo@oniverse.it

Sunshine Baltics SIA
Email: privacy@oniverse.it
Registered office: Dzirnavu iela 57A-4, LV-1010 Riga, Latvia

This Privacy Notice may be subject to changes and updates because of changes concerning the way we process customers’ Data or other information provided to them hereunder. Any changes will ensure, in any case, the full protection of their rights. If any changes are made that may limit the guarantees for the protection of their Data or their rights with respect to the current version, before the processing of their Data begins in the new manner, they will be promptly informed through the contacts provided and they will be guaranteed the right to cancel from the “Calzedonia Lover” Loyalty Program or, in any case, to modify their consents and preferences. In any event, we invite our customers to review the updated Privacy Policy published on the Site from time to time.

12. Contact details

For any other information on the “Calzedonia Lover” Loyalty Program, the Customer may consult the website www.calzedonia.com or any “Calzedonia” store participating in the programme.

I confirm that I have read the above Conditions of use, I understand the contents and I accept them in their entirety.

Last Update: 09/08/2024

null