Frequently asked questions

• How can I track my order?

  You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your "Calzedonia Lover" account. If you have not registered on calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "track shipment" section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy .

• I have just made my order and wish to cancel/modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "'Returns and Refunds" section for more information.

• How much do I have to pay for the delivery?

  The price for Express delivery with UPS Carrier is €8.95. Standard home delivery costs €5.50 and standard delivery to a pick-up point is €4.50. SPRING Carrier will provide standard deliveries to both home and pick-up points. Shipping is free for "Calzedonia Lover" loyalty program members and orders over 70 €.

• What is delivery time for my online order?

  Express delivery will arrive within 2-4 working days. Standard home delivery and standard delivery to a pick-up point will take up to 4 working days, provided the order is placed before 22:00. Orders placed after 22:00 will be processed on the following business day.Make sure there is someone at home to receive the order on the expected delivery days. Calzedonia.com will also deliver to your workplace if this is more convenient for you, let us know during checkout.
  For customized products, it might take around 2 working days longer than the delivery times advertised. Also we would like to inform you that during the holidays and the beginning of the sales, your purchase could be delayed on shipping. Orders placed on Saturdays, Sundays or Italian public holidays will be processed on the next working day.

• Can I return items bought online?

  Yes, on calzedonia.com you have 30 days from the day of delivery of your order to return your items. You always have the right to change your mind and return your products by returning the items to any Calzedonia store in the Netherlands. You have the choice between two return methods: return to the store and return by carrier. If you purchased as a guest (Quick Buy), you can find the form by accessing the order status at the bottom of the page on ""Follow your order/return"". See the “Returns” section section for more information.

• How and when will I receive a refund for my return?

  The refund will be made using the same payment method selected during the online return request. The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. If you opt for a return in store, you have the choice between several reimbursement methods among those accepted in the point of sale where you have decided to make your return. We would like to point out that the point of sale is not required to return the amount of your return in cash.

• The website gives me an error while inserting the zip code. What should I do?

  Please, make sure that you insert your zip code in the following format: NNN NN (example 831 06).

• What is "Calzedonia Lover" loyalty card and why sign up?

  It is a loyalty program which, through a collection of points on a card called "Calzedonia Lover", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

• How can I find out about the availability of a certain item in the store?

  Access the product of your interest through the site, select "SEARCH IN STORE" (if the button is active), choose your size, and click on "CHECK AVAILABILITY". You can use the map to locate the store closest to you. In addition, you can also contact it by phone for more information. We remind you that the availability is updated every 30 minutes.

• How and when can I contact Customer Service?

  You can always contact us via webform, chat, or by writing to hello@calzedonia.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:
  
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.