CHAT NOW
TOLL-FREE NUMBER
SEND US AN EMAIL 
LEAVE FEEDBACK
TRACK/RETURN YOUR ORDER
Legal Area
PRIVACY NOTICE
Welcome on Calzedonia!
When you browse our websites or use the services made available within them, we may collect some of your personal data (hereinafter the “Data”). We therefore invite you to carefully read the following information: they describe the Data we collect, the purposes and the rights you entitled to as Data Subject. If you want to have a more complete overview about the principles we follow in the management of our websites and about the protection of your Data, we invite you to read the General Conditions of our websites.
The processing activities described in this Privacy Notice refer solely to the services available on the website www.calzedonia.com or in the "Calzedonia" stores. We inform you that within the site www.calzedonia.com there may be links to websites owned by third parties that are directly responsible for the processing activities carried out there, and for which we invite you to consult their respective privacy and cookie policies.
Notice at collection for Californian users
Under the California Consumer Privacy Act (“CCPA”), California consumers shall receive certain notices and information regarding the collection and use of their personal information. This page is intended to provide the Notice at Collection and Privacy Policy required by the CCPA.
We may collect Personal Information (hereinafter also “Personal Data”) from you and use it for specified purposes. For a list of categories of Personal Information that we collect and the purposes for which we use such Personal Information, see the sections:
- What categories of Data do we process?
- For what purposes do we process your personal Data and what are the legal bases?
We may disclose Personal Information to third parties to engage them for online advertising and may collect your personal information when you visit our websites. In such cases, such information may be transferred to third parties through profiling cookies only on the basis of your explicit consent. For this reason, since we require your explicit consent to the use of third-party profiling cookies and the subsequent communication of such information to these third parties, the right to opt-out of your personal information sale, established by CCPA, does not apply. To learn more about profiling cookies and how to manage the use of such cookies, please visit our Cookie Policy.
Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Currently, we do not sell personal information, except in the case indicated above with reference to profiling cookies.
With reference to the personal data collected for the use of the services available on this website and at the “Calzedonia” shops, the Data Controller is Calzedonia S.p.A. with legal seat in Via Portici Umberto Primo 5/3, Malcesine (Verona, Italy) and administrative seat in via Monte Baldo 20, Dossobuono di Villafranca (Verona, Italy). You can contact Calzedonia by writing to privacy@calzedonia.com
To give you access to our services and contents, we may collect:
- Personal and contact data collected through our online forms;
- if you have received a Gift Card as a gift, in order to be able to deliver it and allow you to use it, we will use your contact details, such as your name and your e-mail address. These data are communicated to us by the purchaser of the Gift Card at the time of purchase;
- to make a purchase, in addition to the Data indicated on the online forms, you may be asked for additional information, such as data relating to the means of payment used and data for the shipment of products and any billing. We do not process data relating to the payment method you have chosen (e.g. credit card number and security code), which are instead collected exclusively by the chosen payment service provider.
Providing such data is optional, but some of our fields are marked with asterisks. Those fields are mandatory and, failing that, we won’t be able to provide you with the service you requested.
We will never ask neither for special categories related Data (revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, health status, sexual orientation and so on) or judicial Data (related to criminal records, the status of accused or suspected and so on).
We may also collect:
- information that we may acquire when examining your interactions with us via e mail and newsletters, through our websites and the App that may be developed by us or by third party (for more information we invite you to read the related privacy policy);
- information shared by you through your social networks.
We will process the Data you will provide us with only for the purposes related to each service requested and used. We may use your Data for other purposes, only with your prior consent or, in certain limited cases, in the presence of our legitimate interest.
You may find below a list of all the purposes for which we collect your personal data: click on each paragraph for more information.
We process your Data using IT and telematic tools and supports, in compliance with the provisions of the law to ensure security and confidentiality, as well as the accuracy, updating and relevance of the data with respect to the stated purposes. Help us ensure that your Data is always accurate by communicating the updates to privacy@calzedonia.com
To achieve the purposes for which we use your data, we need to communicate them to these categories of subjects:
- Calzedonia S.p.A. and Calzedonia USA Inc. staff, in charge with the management of our website and the services that are available online and at our stores;
- Calzedonia S.p.A. and Calzedonia USA Inc. suppliers (e.g. service providers and IT platforms, consultants): these subjects use your data as data processors, appointed by Calzedonia S.p.A., through the signing of a specific contract;
- Commercial franchising companies staff for the following processing activities: “Loyalty Program”, “Personalized assisted sale”, “Purchase of products in shop with shipping at home or in shop” and “E – receipt sending”;
- Credit institutions, companies that carry out shipping and transport services, insurance companies: these subjects act as independent Data Controllers and their involvement is necessary to carry out necessary operations related to the use of our services (e.g. making payments; deliver the purchased goods).
We use cookies in some areas of the site. We ask you to read our Cookie Policy, to be consulted together with this information.
On our website you can also find social buttons/widgets, depicting the icons of social networks (e.g., Facebook, Google and X) and interactive social walls (that show pictures coming from social networks). These "buttons" allow users who are browsing the website to interact directly with the social network which collects data relating to your visit.
In some areas of the website, you may also find the so-called social login, that allows you to login your reserved area through the social network account. When you use the social login, you accept the terms and conditions and the privacy policy of the social network itself.
The personal data collected may be transferred outside the European Union. In this case, the transfer will take place in compliance with the provisions of EU Regulation 2016/679 ("GDPR") (in particular, the data will be transferred only after signing the Standard Contractual Clauses approved by the EU Commission with decision 2021/914 / EU or to countries able to guarantee an adequate level of protection of personal data and therefore recipients of an Adequacy Decision adopted by the EU Commission).
Calzedonia S.p.A. has appointed a Personal Data Protection Officer, in charge of supervising compliance with the legislation for the protection of personal data and acting as a contact point for the requests of the subjects to whom the personal data refer, who can be contacted by writing to e-mail address dpo@calzedonia.com
What are the rights that you may exercise as data subject? privacy@calzedonia.com. We undertake to respond to your request as soon as possible and in any case no later than thirty days from receipt of your report. In some cases, we will ask you further information if, in connection with your request, it becomes necessary to verify your identity.In particular, you can exercise the following rights:
- Right of access, i.e., the right to know if a processing of personal data concerning you is in progress and, if confirmed, to obtain a copy of such data and be informed about the origin of the data, the categories of personal data processed, the recipients of the data, the purposes of the processing, the existence of an automated decision-making process (including profiling), the data retention period, the rights provided for by the applicable law;
- Right to request the correction or integration of your data;;
- Right to request the deletion of personal dataif such data are no longer necessary for the purposes for which they were collected, or if we are no longer authorized to process them;
- Right to obtain the limitationof the processing of personal data in the following cases: i) you have contested the accuracy of the personal data. You can request a processing limitation for the period necessary to verify the accuracy of the data; ii) we are no longer authorized to process the data, and instead of deleting them, you can ask us to limit their use; iii) if the personal data in our possession, despite being no longer necessary for the purposes for which they were collected, are necessary for you to ascertain, exercise or defend a right in court;
- Right to data portability, i.e., the right to receive personal data concerning you in a structured format, commonly used and readable by an automatic device, as well as the right to request for such data to be transmitted to another Data Controller;
- Right to revoke the consent, for the processing based on it;
- Right to opposeat any moment to the processing of personal data based on our legitimate interest.
You also have the right to lodge a complaintiwith the competent data protection supervisory authority if you believe that the processing of your data conflicts with the provisions of the applicable laws.
In particular, if you are a Californian resident, under the CCPA, you have the right to request the deletion of personal information that we have collected from you. Once we receive and confirm your verifiable consumer request to delete, we will delete (and communicate to our service providers to delete) your personal information from our records, unless an exception applies (e.g. retaining the information necessary for us or our service provider(s) in order to complete the transaction for which we collected the personal information, providing a good or service that you requested, complying with a legal obligation etc.).
With reference to the right to access/to know and the right of erasure/to delete, you may submit your requests, free of charge, by writing to privacy@calzedonia.com. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account. We will only use personal information provided in connection with a consumer rights request to review and comply with the request. Once submitted the request, you will receive an e-mail as soon as feasibly possible, but no later than 10 business days, confirming that we have received your request and providing information about how we will process your request. We will respond to your request to access/to know or erasure/delete within 30 days (as required by GDPR) from the day we receive the request even if, in case of Californian consumers, the CCPA sets a longer period of 45 days. Any disclosure in response to a request to access/to know will cover the entire period from the date of your registration to the website (as required by GDPR) even if, in case of Californian consumers, the CCPA sets that disclosure of personal information must cover the 12-months preceding the business’ receipt of the request to know. In certain circumstances, we may decline a request to access/to know and/or erasure/delete, particularly where we are unable to verify your identity.
If you are a Californian resident, under the CCPA, you may institute a civil action for statutory damages on an individual or class-wide basis (providing Calzedonia with 30 days’ written notice identifying the specific provisions violated) in the following cases: nonencrypted and nonredacted information subject to unauthorized access and exfiltration, theft or disclosure as a result of a business's lack of implementation of reasonable security procedures and practices.
If Calzedonia within 30 days cures the noticed violation and provides the consumer an express written statement that the violations have been cured and that no further violations occur, no action for individual statutory damages or class-wide statutory damages may be initiated against Calzedonia. If you are a Californian resident, under CCPA, also the following rights will be applied:
-
Right to Opt-Out of Personal Information Sale
Currently, we do not sell personal information, except in the case of profiling cookies. To learn more about profiling cookies, how to manage the use of such cookies and how to disable them, please visit our Cookie Policy -
Right to Non-Discrimination
You have the right not to receive discriminatory treatment, in terms of price or services that we offer, for exercising any of the rights described above.
However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you with our products or services or engage with you in the same manner. -
Financial Incentives
You have the right to be notified of any financial incentives offers and their “material terms” (terms and conditions), the right to opt-out of such incentives at any time, and to not be included in such incentives without your prior informed opt-in consent.
We do not offer any incentives at this time.
Authorized Agent
In certain circumstances, you are allowed to use an authorized agent to submit the above requests on your behalf by writing to privacy@calzedonia.com. If you choose to submit a request through an authorized agent, we will require proof that the authorized agent has your written permission to submit a request on your behalf and, if necessary, we may require you to verify your identity with us.
If the agent cannot provide your signed permission, we may deny the request.
We reserve the right to periodically update the content of this page.
We therefore invite you to consult this privacy notice regularly to stay up to date with any changes that may have occurred since your last consultation.
Last update: December 2024