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Frequently asked questions
You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on calzedonia.com, you can directly access the Order status and return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.
The cancellation or modification of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. Please see the Returns section for more information.
The tracking number can be found by entering the order number and your surname in the Order status and return section and clicking on "TRACK DELIVERY".
The cost of express delivery with carrier is €7,95. Delivery to store is completely free of charge and you get free delivery for any order over €40. Currently, we do not ship to Northern Cyprus.
Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 24 hours. Any orders made after that time will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the Order status and return section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns section.
RETURN TO STORE
You can find all the details of your order by accessing the Order status and return section. Once you enter this section with your surname and order number, click on the "RETURN REQUEST" button and complete the form by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization, you can take the parcel to the selected store. The refund will always be made with the same method of payment chosen at the time of purchase. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't return the amount of your return in cash.
The refund will be made using the payment method chosen for the online purchase and it will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse.
On calzedonia.com you can pay via: Credit Card, PayPal, Apple Pay (only on Safari browser), Gift Card / e-Gift Card.
PAYMENT AFTER SHIPMENT
For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.
Payment is completely secured by one of the most important global certificate authority, which is TrustWave. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The website is also in conformity to all spam and virus controls. Navigation is completely safe.
You can purchase an e-gift card in different amounts at the following link.
GIFT CARD AS A PAYMENT OPTION
Please, make sure to use Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.
While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can both choose the Gift wrapping option and add the DIY kit to the same order.
WHAT IS "CALZEDONIA LOVER" LOYALTY CARD AND WHY SIGN UP?
Calzedonia Lover is a loyalty program which, through a collection of points on a loyalty card, provides exclusive advantages for the cardholder and gives the customer the possibility of reaching 4 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
HOW CAN I SIGN UP FOR THE "CALZEDONIA LOVER" LOYALTY PROGRAM?
We inform you that you can register in two ways:
- ON THE WEBSITE:
if you have registered directly on our website and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the nearest store and request a replacement. We remind you that registration must be made directly from our Calzedonia website at this link.
- IN CALZEDONIA STORES
The points will be added and credited by the system within 24 hours to 14 days following the date of the transaction (online and in stores). If after this time limit you still can't see the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will not be added.