Deliveries

Express delivery

2 working days, delivered with UPS Express, € 7.95

Delivery to store

7-10 working days, FREE

Delivery to store

• Can I have my order sent to a Calzedonia store?

  Yes, while placing your order, make sure to select a store. Delivery to store is completely free of charge.

• I chose delivery to store. How long does it take for my order to arrive at the store?

  The estimated delivery time for in-store pick-up is 7-10 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my in-store order?

  There is no tracking number for in-store delivered orders. You can check the status of your order in the "FOLLOW YOUR ORDER/RETURN" option on the website.

• Can I receive my order in a Calzedonia store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, PayPal, Apple Pay, Amazon Pay, Gift Card / e-Gift Card.

• What should I present in store to collect my order?

  Please come to the store with the printed confirmation email and your identity document.

• Can I send someone else to pick up my order?

  Any person can come to the store and pick up the order with the printed confirmation email and a copy of your identity card.

• I didn't pick up my online order sent to the store on time, how do I receive a refund?

  In case you do not pick up your order within 10 days from the delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

COURIER DELIVERY

• How much is shipping and who delivers my order?

  The cost of express delivery with carrier is €7,95 and you get free delivery for any order over 50 €. UPS Express will be delivering your order. Currently, we do not ship to Northern Cyprus.

• What is the delivery time for my online order?

  Order before 12 noon (Italian time) and your goods will be delivered at your chosen home address within 2 working days. Any orders made after that time will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by entering the order number and your surname in the FOLLOW YOUR ORDER/RETURN section and clicking on "TRACK DELIVERY" or in your account.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.