Frequently asked questions

• I have not received my order yet, what should I do?

  You can check the status of your order at any time by entering the "FOLLOW YOUR ORDER/RETURN" section (at the bottom of Calzedonia home page). In order to see the information on your order, you will have to enter the surname indicated at the time of the purchase, as well as the order number. In this section, you can check and monitor your order through the "Track order" section.

• I have just made my order and wish to cancel/modify it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Returns and Refunds' section for more information.

• How much is shipping and who delivers my order?

  The cost of the standard delivery is 39 DKK and free for any order over 400DKK. The cost of express delivery is 65 DKK. UPS will be your courier.

• What is the delivery timeline for my online order?

  Delivery is made by courier within 5 working days (standard delivery) or 2-4 working days (express delivery) if the order is placed before 22:00, all orders placed after that time will be processed on the following business day. Make sure there is someone at home to receive the order on the expected delivery date. Calzedonia.com will also deliver to your workplace if this is more convenient for you, let us know during checkout. For customized products, it might take around 2 working days longer than the delivery times advertised. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

• Can I return the items bought online?

  Yes, you can always change your mind on Calzedonia.com and return them free of charge through the return online procedure that you can find on "FOLLOW YOUR ORDER/RETURN" page. The returned items must be sent to Calzedonia SpA in a single shipment. You'll be refunded via the payment method you originally used to make your purchase.

• How and when will I receive a refund for my return?

  The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The refund will be made using the payment method chosen for the online purchase. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

• Can I receive my order in a gift package?

  Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

• When can I contact Customer Service?

  Customer Service is active all year long except the following holidays:
  
  NEW YEAR’S DAY JAN 1ST
  EPIPHANY JAN 6TH
  EASTER
  EASTER MONDAY
  LABOUR DAY MAY 1ST
  MAY 30
  CORPUS CHRISTI
  THE ASSUMPTION AUG 15
  ALL SAINTS’ DAY NOV 1ST
  NOV 18
  CHRISTMAS EVE DEC 24TH
  CHRISTMAS DAY DEC 25TH
  ST. STEPHEN’S DAY DEC 26TH
  NEW YEAR'S EVE DEC 31ST