You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from FOLLOW YOUR ORDER/RETURN within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Returns and Refunds' section for more information.

The price for a standard delivery is 4,95 € and it's free for orders over 40 €.The price for express delivery is 9,50 €. UPS is the carrier for your delivery. If you select delivery to a Calzedonia store, shipping is free.

When choosing express delivery, your order will be delivered within 1-2 business days, and with standard delivery within 6-7 business days. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the FOLLOW YOUR ORDER/RETURN section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns and Refunds section.

The refund will be made as soon as possible, using the payment method chosen for the online purchase and no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point.

You can purchase an e-gift card in different amounts at the following link.

While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can both choose the Gift wrapping option and add the DIY kit to the same order.

It is a loyalty program which, through a collection of points on a card called "Calzedonia Lover", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

Customer Service is active all year long except the following holidays:

NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS EVE 24 DEC
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC
NEW YEAR'S EVE 31 DEC