Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at calzedonia.com and try on your products. If they don't meet your expectations,
you can return them for free to one of our stores.
If you want to return your products to a Calzedonia store, just follow these steps:
2. Click on "RETURN REQUEST", fill out the return form online and select "Return to store".
3. Prepare the package and take it to the selected store within the 10 days from the moment you filled in the online return application.
4. You will be refunded via the payment method you originally used to place your online order.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can still make a return to the store and the store assistants will make the necessary adjustments in the system.
It is not possible to change the store for return once you have completed the return procedure online.
It is unfortunately not possible to exchange the items from an online order in a store. You can return the items you do not want to keep for free and place a new order.
"Order at calzedonia.com and try on your products. If they don't meet your expectations,
you can return them for free by courier.
If you want to return your products by courier, just follow these steps:"
2. Click on "RETURN REQUEST", fill out the return form online and select "Return with carrier". Print out the return label and attach it to the package.
3. Arrange the pick-up date with UPS directly by phone, that will pick up the products from the address provided by you. You can alternatively bring the package to the nearest UPS Access Point.
4. You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.
An exchange of the items is, unfortunately, not possible.
You can return the items for free and place a new order.
You have up to 14 days from delivery to change your mind and make your return request.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
You can find the label on the homepage, by clicking on "FOLLOW YOUR ORDER/RETURN" and entering your order number and last name. Select "Return" and then click on the "Download the label" box.
The return form cannot be modified after it has been completed. However, if you have forgotten to include some articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier or take the items to the store.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point. The refund will be made using the payment method chosen for the online purchase. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
In this case, we ask you to provide us with your bank account details. You can contact our Customer Service by chat or email. The refund will be made in the shortest possible time and will not take longer than 14 days. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
No, the refund will take place on the same credit card used to pay for the online order.