You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Calzedonia Lover" account. If you have not registered with calzedonia.com, you can directly access the Submit your return here / Track your order section. In this case, you will have to enter the surname indicated at the time of purchase and the order number. In this section, you can check and monitor your order through the "track shipment" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).

We kindly ask you to send us the following information:

• - list of products that you want to order (quantity, color, size)
• - contact details (name, surname, email address, phone number)
• - delivery details (full address for home delivery).

If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our www.calzedonia.com/be/en/privacy-policy-v2.html">Privacy policy.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back upon receipt. See the "www.calzedonia.com/be/en/customer-service-returns.html">Returns and Refunds" section for more information.

Please, make sure that you insert your zip code in the following format: NNNN (example 1094)

When placing your order, you will be able to enter code into the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the amount moved will be only the total of the items actually shipped. We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank. If you have not received this communication, please contact our Customer Service. We will reply as soon as possible.

When a promotion includes a free product, that item is provided to you at no extra cost. For invoicing purposes, the value of the promotional discount is automatically distributed across all eligible products included in the offer. As a result, the free item may not appear with a zero price on your invoice or purchase receipt, but you will always receive the full promotional benefit advertised.

Yes. You can return all items or only some of the items included in the promotion. If you make a partial return, your refund will be based on the individual price shown for the returned item on your invoice or purchase receipt. Because the promotional savings are proportionally distributed across all eligible items in the offer, the refunded amount may differ from the item's regular standalone price. This is actually a benefit for you: even if, after making a return, you no longer meet the original conditions of the promotion, you can still keep the remaining items at their promotional price. Unlike many multipack offers that require the entire bundle to be returned or the promotion to be recalculated, you continue to enjoy the savings on the products you keep, giving you greater flexibility and value.

Unfortunately, it is becoming more and more common for scammers to create fake websites or social media profiles pretending to be our brand.

At first glance, they might look real, but their goal is to trick you and steal your personal or financial information.

To help you browse safely, we’ve put together everything you need to know to recognize our official channels, spot suspicious signs on fake websites, and report any scams.

Follow these simple tips to protect yourself and enjoy a safe experience.

WEBSITE

To make sure you are shopping safely and getting genuine products, always buy directly from www.calzedonia.com or from official Calzedonia stores.

Here is what to check before making a purchase:

• Website URL: Watch out for unusual domain extensions or misspellings. Official Calzedonia websites use the “.com” domain and specific subdirectories for each country (es. www.calzedonia.com/it).
• Website design: Our websites have a professional look, with high-quality images and no spelling mistakes. Blurry pictures or messy layouts are warning signs.
• Prices: Be cautious of heavily discounted prices or continuous excessive promotions.
• Contact details: Our official websites provide clear contact details, including addresses and customer service information. Check the footer (the bottom section of the webpage) for our legal and commercial details. A lack of complete information may indicate an untrustworthy site.
• Secure payment methods: Only buy from websites that offer secure payment options and use proper security standards (like HTTPS or TLS).
• Returns policy: Our sites have clear and transparent return policies. If the process seems vague or overly complicated, it might be a fake.

SOCIAL MEDIA PROFILES

Fake websites often seek visibility by promoting misleading discounts on platforms like Instagram and Facebook.

They use stolen images from our official profiles to make their ads appear legitimate.

To avoid scams, follow these simple tips:

• Check the account posting the advert

Our official profiles are:

• Facebook: facebook.com/calzedonia
• Instagram: @calzedoniaofficial
• TikTok: @calzedoniaofficial
• Review the profile’s activity

Profiles with few followers and limited posts are often fake.

FRAUDOLENT CONTACTS

Sometimes, scammers pose as members of our company via email, messages, or social media profiles.

Here are some tips to protect yourself:

• Always check the email address

Our official contacts use verified domains (e.g. @calzedonia.com). Be cautious of generic addresses like @gmail.com or @yahoo.com.

Warning: scammers may create domains that closely resemble the original, with subtle differences that are hard to spot at first glance (e.g. @CALEZDONIA.com rather than @CALZEDONIA.com). It is essential to inspect the sender’s address carefully.

• Never share personal or banking details

No member of our team will ever ask for passwords, card details, or codes via message, email, or social media.

• Check links before clicking

Always verify where a link leads. If the URL looks suspicious or differs from our official site, do not open it.

• Check the tone of the message

Our communications are clear and professional. If you receive messages with grammatical errors or suspicious urgency, they are likely fake.

To report a fraudulent website or social media profile, please contact our Customer Service via chat, or by emailing hello@calzedonia.com.

To help us take action, please include the URL of the suspicious site or the name/link of the social media profile.

Likewise, if you receive messages, emails, or contacts from individuals or profiles claiming to be part of our company but seem suspicious, do not engage and report them to us immediately.

Our priority is to protect our customers and combat the spread of fraudulent websites and social media profiles.

Despite our ongoing efforts, we cannot guarantee the safety of purchases made outside our official channels.