Deliveries

In-store pickup

within 4-5 working days, free of charge

Standard delivery

4 - 5 working days, delivered by Bpost, 4,95 €

Standard delivery

4 - 5 working days, delivered to Bpost pick-up point, 4,95 €

Express delivery

2 - 4 working days, delivered by UPS Express, 8,95 €

Courier delivery

• How much is shipping and who delivers my order?

  Price for 2 - 4 working days UPS express delivery is 8,95 €. Standard delivery with Bpost is 4,95 € (free for "Calzedonia Lover" loyalty program members). Standard shipping is free for orders over 60 €.

• What is delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 2 - 4 working days (express delivery) or within 4-5 working days (standard delivery). Any order placed after that time will be dispatched on the next business day. We would also like to inform you that during the holidays and the sales period, your purchase could be delayed on shipping. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by going to "FOLLOW YOUR ORDER/RETURN" page.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, please make sure that someone is present at the chosen delivery address.

• I entered the wrong shipping address, how can I change it?

  At the moment it is not yet possible to change the shipping address of an order. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of communicating the new shipping address to the courier.

In-store pickup

• Can I have my order sent to an Calzedonia store?

  Yes, before proceeding to payment select "Pick up in-store" and search for the store nearest to you.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time to the store is up to 5 working days. During the sale period and holidays, it can take longer due to an increased number of orders.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  After the 10 days time available for collection, your order will be cancelled and you will receive an email informing you of the refund that will be completed through the original payment method. The display of the refund may vary depending on the timing of your reference bank.