Returns, Exchanges and Refunds

Remember that you have 30 days from delivery of the order to change your mind and request your return/exchange online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.

RETURN WITH THE CARRIER

• How can I return items from an online order?

  You can return your order by shipping the items back to us, using the pre-paid return label that was included in your order. For Calzedonia Lover loyalty program members, the return shipping costs by courier will be at your expense at a cost of 1,95 €. If you are not a member, a 4,95 € fee will be deducted from your refund, as indicated in the return request summary.

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    1) Complete the return form that you can find by accessing your account. If you are not registered on Calzedonia.com, you can directly access the “Follow your order / return” section at the bottom of the page.

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    2) Prepare the package and attach the return label on the parcel. The pre-paid label was included with your order.

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    3) Drop off your return package at your nearest Bpost location.

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    4). You will be refunded through the refund method you chose during the return procedure once your items arrive to our warehouse and your return has been approved.

• Where can I find the return label?

  We included a pre-paid Bpost return label with your order. If you no longer have the label, then you can download a new label by completing the return request form online. If you have an account with us, please log in and find your order in the order history section. Select the order you are requesting the return and select the items to return. Then a return label will be generated in your Order Status under the 'Return' section. If you placed your order as a guest (if you do not have an online account with us), then simply go to FOLLOW YOUR ORDER/RETURN and follow the same procedure. It can take up to 24 hours to generate the return label. If you missed the 30 days return window, then you will need to contact customer service to receive a return label.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

• How and when will I receive the refund for my return?

  The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal; and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store, to the courier or to a pick up point. The refund will be made using the payment method chosen during the return procedure.

• In case of a return, will I always be refunded the initial shipping costs?

  The initial shipping costs you have paid will only be refunded when you have returned all the items in your order. Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.

RETURN IN-STORE

• How can I return items from an online order to a Calzedonia store?

  Order at calzedonia.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order.
  If you want to return the products in a Calzedonia shop, just follow these steps:

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    1) Drop off your items at any Calzedonia point of sale in Belgium.

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    2) You will have the option to choose between exchanging the item (s) or getting a refund.

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    3) If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.

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    We would like to point out that the point of sale is not required to return the amount of your return in cash.

• Can I exchange the items from my order in the store?

  Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Calzedonia point of sale in Belgium. You have 30 days from the delivery of your order to return the products to the store of your choice.

EXCHANGE FOR SIZE/COLOUR

• Can I request an exchange?

  You may request the exchange of purchased items only with products of the same model, selecting a different size or colour, if available. Once the returned item has been received and verified, we will proceed with the shipment of the new product, if in stock.
  An exchange is possible only if:
  i) the product is the same model
  ii) the price of the product has not changed;
  iii) the product to be replaced was purchased at full price;
  iv) an alternative size and/or color is available.
  The size/colour exchange option will be displayed as available only when these conditions are met.
  The exchange is allowed exclusively for products that have not been used, worn, washed, soiled, or damaged, that show no signs of use, and that are returned in their original packaging, exactly as delivered, complete with all accessories and with the original tags and labels intact and not removed. Personalised items cannot be exchanged.
  If the exchange cannot be carried out, you will be entitled to a refund of the price paid for the item not eligible for exchange, in accordance with the Terms and Conditions of Sale. An item may be exchanged for a different size or colour only once.
  If the exchanged item does not meet your expectations, it may be returned and refunded via Return Card or bank transfer.

• How to request an exchange on Calzedonia.com?

  To request an exchange:
  • Access the order status at any time from the “ORDERS” section after logging into your account.
  • If you do not have an account, you may use the “TRACK YOUR ORDER/RETURN” section.
  • Inside the order details, you will find the “EXCHANGE” button. Simply select the item to exchange and confirm the new size and/or colour.
  Remember to apply to your return parcel the prepaid return label included in your order. If you did not receive it or have misplaced it, you can print a new label from the return page of your order.
  For assistance, our Customer Care team is always available.

• Returns, Exchanges and Refunds

  We hope you love what you purchased. But in case you don't, you have up to 30 days from the delivery of the order to submit an online return or exchange request for the purchased items. All returning items must be unworn and in sale-able condition.
  For more info, please check our RETURN POLICY under Article 7 of the general sales conditions.