Returns, Exchanges and Refunds

Remember that you have 30 days from delivery of the order to request an exchange or a return. Remember that returns in stores are always free.
For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.

RETURN WITH THE CARRIER

• How can I return items from an online order?

  As a CLZ-Lover your returns in store are always free.
  You can also return your order by shipping the items back to us, using the pre-paid return label that was included in your order. the return shipping costs by courier fee will be deducted from your refund, as indicated in the return request summary. 1,95€ for CLZ Lovers and 4,95€ if you are not a member

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    To request a return, you must first log in to your account and access your order status by going to the "My Orders & Returns" section.
    If you did not register on Calzedonia.com, you can access the "Submit your return here / Track your order" section located at the bottom of the website.
    Within your order details, you will find the "RETURN" button. Simply complete the return form by selecting the item(s), quantity, and reason for the return.
    Remember to attach the return label to your parcel. If you did not receive it or have misplaced it, you can always print a new one from your order's return page. If you need any assistance, please do not hesitate to contact our Customer Service team.

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    Prepare the package and attach the return label on the parcel. The pre-paid label was included with your order.

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    Drop off your return package at your nearest Bpost location.

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    You will be refunded through the refund method you chose during the return procedure once your items arrive to our warehouse and your return has been approved.

• Where can I find the return label?

  We included a pre-paid Bpost return label with your order. If you no longer have the label, then you can download a new label by completing the return request form online. If you have an account with us, please log in and find your order in the order history section. Select the order you are requesting the return and select the items to return. Then a return label will be generated in your Order Status under the 'Return' section. If you placed your order as a guest (if you do not have an online account with us), then simply go to 'Submit your return here / Track your order' and follow the same procedure. It can take up to 24 hours to generate the return label. If you missed the 30 days return window, then you will need to contact customer service to receive a return label.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

• How and when will I receive the refund for my return?

  The refund will be made as soon as possible through the refund method you chose during the return procedure, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point.

• In case of a return, will I always be refunded the initial shipping costs?

  The initial shipping costs you have paid will only be refunded when you have returned all the items in your order.
  Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.

RETURN IN-STORE

• How can I return items from an online order to a Calzedonia store?

  Returns for online orders placed on calzedonia.com are always free when made in a Calzedonia store within 30 days of receiving your order. Simply follow these steps to return your items in store:

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    Drop off your items at any Calzedonia store in Belgium.

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    You will have the option to choose between exchanging the item (s) or getting a refund.

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    If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.

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    Please note that cash refunds are not guaranteed.

• Can I exchange the items from my order in the store?

  It is possible to exchange items purchased online at any Calzedonia store in Belgium. You have 30 days from the delivery of your order to exchange the products at your favorite Calzedonia store.

EXCHANGE FOR SIZE/COLOUR

• Can I request an exchange?

  You may request the exchange of purchased items only with products of the same model, selecting a different size or colour, if available. Once the returned item has been received and verified, we will proceed with the shipment of the new product, if in stock.
  An exchange is possible only if:
  i) the product is the same model
  ii) the price of the product has not changed;
  iii) the product to be replaced was purchased at full price;
  iv) an alternative size and/or color is available.
  The size/colour exchange option will be displayed as available only when these conditions are met.
  The exchange is allowed exclusively for products that have not been used, worn, washed, soiled, or damaged, that show no signs of use, and that are returned in their original packaging, exactly as delivered, complete with all accessories and with the original tags and labels intact and not removed. Personalised items cannot be exchanged.
  If the exchange cannot be carried out, you will be entitled to a refund of the price paid for the item not eligible for exchange, in accordance with the Terms and Conditions of Sale. An item may be exchanged for a different size or colour only once.
  If the exchanged item does not meet your expectations, it may be returned and refunded via Return Card or bank transfer.

• How to request an exchange on Calzedonia.com?

  To request an exchange:
  - Access the order status at any time from the “ORDERS” section after logging into your account.
  - If you do not have an account, you may use the “Submit your return here / Track your order” section.
  - Inside the order details, you will find the “EXCHANGE” button. Simply select the item to exchange and confirm the new size and/or colour.
  Remember to apply to your return parcel the prepaid return label included in your order. If you did not receive it or have misplaced it, you can print a new label from the return page of your order.
  For assistance, our Customer Care team is always available.

• Returns, Exchanges and Refunds

  We hope you love what you purchased. But in case you don't, you have up to 30 days from the delivery of the order to submit an online return or exchange request for the purchased items. All returning items must be unworn and in sale-able condition.
  For more info, please check our RETURN POLICY under Article 7 of the general sales conditions.