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Customer Service

F.A.Q.
  • I have not received my order yet, what should I do?

    If your order has not arrived within the expected time, we recommend you to check the shipment status in FOLLOW YOUR ORDER/RETURN section.

  • I have just made an order online and want to change it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from FOLLOW YOUR ORDER/RETURN within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Returns and Refunds' section for more information.

  • Can I return the items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the FOLLOW YOUR ORDER/RETURN section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns and Refunds section.

  • Do I have to pay to return my order?

    You can return your purchase completely free of charge. To learn more about our return policy, click here.

  • Can I purchase my order with a gift wrap?

    Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

  • How do I contact Customer Service?

    You can contact our Customer Service team by email, phone or chat. For any urgent questions, please consult the Frequently asked questions.

  • When can I contact Customer Service?

    You can always contact us via webform, chat, or by writing to hello@calzedonia.com. Customer Service is active from Monday to Saturday from 09:00 to 21:00* all year long except the following holidays: holidays:
    January 1st
    January 6th
    Easter Monday
    May 1st
    May 30th
    Corpus Christi
    August 15th
    November 1st
    November 18th
    24-25-26 December
    December 31st

    * The aforementioned times may be subject to change during periods of intense activity.