Frequently asked questions

• I have not received my order yet, what should I do?

  If your order has not arrived within the expected time, we recommend you to check the shipment status in SUBMIT YOUR RETURN HERE / TRACK YOUR ORDER SECTION section.

• I need help with placing an order, what can I do?

  Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link). We kindly ask you to send us the following information:
  - list of products that you want to order (quantity, color, size)
  - contact details (name, surname, email address, phone number)
  - delivery details (full address for home delivery or store).
  If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy .

• I have just made an order online and want to change it, what can I do?

  The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from SUBMIT YOUR RETURN HERE / TRACK YOUR ORDER SECTION within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "'Returns and Refunds" section for more information.

• Can I return the items bought online?

  You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the Follow your "SUBMIT YOUR RETURN HERE / TRACK YOUR ORDER SECTION" from the footer. In order to find your order, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and you should complete the form by selecting the item, the quantity, and the reason for return. The return is possible with the carrier, at drop-off point or by selecting the return-to-store option. If you selected the return with courier or drop-off point, please don't forget to use return label we sent you with the order. For more information, please consult our Returns and Refunds section.

• I bought an item online, but it is defective and I would like to return it. What should I do?

  We are sorry to hear that you have experienced an issue with one of our products. In accordance with the applicable regulations, if we determine that the product is non-compliant, you are entitled to receive a refund of the amount paid for the non-compliant product. Alternatively, if you return the non-compliant product to one of our stores, where available, you may choose to have the product replaced with another item available in the store. For further information on the legal guarantee, please refer to our Terms and Conditions of Sale and Legal Guarantee.

• Do I have to pay to return my order?

  You can return your purchase completely free of charge. To learn more about our return policy, click here.

• Can I purchase my order with a gift wrap?

  Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

• How do I contact Customer Service?

  You can contact our Customer Service team by email or chat. For any urgent questions, please consult the Frequently Asked Questions.

• How and when can I contact Customer Service?

  You can always contact us via webform, chat, or by writing to hello@calzedonia.com. Customer Service is active from Monday to Saturday from 09:00 to 21:00* all year long except the following holidays: holidays:
  January 1st
  January 6th
  Easter Monday
  May 1st
  May 30th
  Corpus Christi
  August 15th
  November 1st
  November 18th
  24-25-26 December
  December 31st
  
  * The aforementioned times may be subject to change during periods of intense activity.