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Remember that you have up to 30 days from delivery of the order to change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, please consult our Return policy in the General terms and conditions of sale.
Order at calzedonia.com and try on your products. If they don't meet your expectations, you can return them for free by courier. If you want to return your products by courier, just follow these steps:
2. Click on "RETURN REQUEST", fill out the return form online and select "Return with carrier". Print out the return label and attach it to the package.
3. Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you.
4. You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.
You can find the label by clicking on FOLLOW YOUR ORDER/RETURN and entering your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact the UPS Customer Service to arrange another pickup date.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.
You can return your purchase completely free of charge. To learn more about our return policy, click here.
This option is not available in our system. You can return the items you do not want to keep for free and place a new order.
Order at calzedonia.com and try on your products. If they don't meet your expectations, you can return them for free to one of our stores If you want to return your products to a Calzedonia store, just follow these steps:
2. Click on "RETURN REQUEST", fill out the return form online and select "Return to store".
3. Prepare the package and take it to the selected store.
4. You will be refunded via the payment method you originally used to place your online order.
You can find all the details of your order by accessing the FOLLOW YOUR ORDER/RETURN section. Once you enter this section with your surname and order number, click on the "RETURN REQUEST" button and complete the form by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization, you can take the parcel to the selected store. The refund will always be made with the same method of payment chosen at the time of purchase. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't refund the amount of your return in cash.
We cannot process an exchange, but you can return your item for free and start a new order.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can still make a return to the store and the store assistants will make the necessary adjustments in the system.
It is not possible to change the store for return once you have completed the return procedure online.
This option is not available. You can return the items you do not want to keep for free and place a new order.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
In case you do not pick up your order within 10 days from delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.