Deliveries

Express Delivery

2 - 4 working days express delivery UPS carrier 46 LEI

Standard delivery

6-7 working days delivery UPS carrier 25 LEI

In-store pickup

4-6 working days, free of charge

Courier delivery

• How much is shipping and who delivers my order?

  The price for express delivery is 46 LEI. The price for a standard delivery is 25 LEI. UPS is the carrier for your delivery.

• What is the delivery time for my online order?

  Order before 14:00 (Italian time) and your goods will be delivered at your chosen address within 2 - 4 working days (express delivery) or within 6-7 working days (standard delivery). Any order placed after that time will be dispatched on the next business day. We would also like to inform you that during the holidays and the sales period, your purchase could be delayed on shipping. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by entering the order number and your surname in the FOLLOW YOUR ORDER/RETURN section and clicking on "TRACK DELIVERY".

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.

In-store pickup

• Can I have my order sent to a Calzedonia store?

  Yes, while placing your order, make sure to select a store. Delivery to store is completely free of charge.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time for in-store pick-ups is 4-6 working days. You will receive an e-mail as soon as your package has been delivered at the store you have selected. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• How can I track my order?

  The tracking number can be found by entering the order number and your surname in the FOLLOW YOUR ORDER/RETURN section and clicking on "TRACK DELIVERY".

• Can I receive my order in a Calzedonia store and pay with cash?

  Cash on delivery payment option is not available at the moment. You can pay your order with the following payment methods: Credit Card, Apple Pay.

• I did not pick up my online order sent to the store on time, how do I receive a refund?

  In case you do not pick up your order within 10 days from delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.