Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
Order at calzedonia.com and try on your products. If they don't meet your expectations, you can return them for free by courier. If you want to return your products by courier, just follow these steps:
2. Fill out the return form online and select "RETURN WITH COURIER".
3. You will be redirected to Aramex's website where you can select a pick up from an address of your choosing or to return it to an Aramex drop off point. The return label will be available for download and will also be sent to the email address you will be asked to enter. Make sure to be present on the selected pickup date as Aramex will pick up the products directly from the address you entered through Aramex's website. Please confirm the address with the courier. Calzedonia will cover the return costs from your address to our warehouse.
4. You will be refunded via the original payment method you have used to place your online order once your items arrive to our warehouse and your return is approved. If you have paid with cash on delivery, we kindly ask you to send an email to firstname.lastname@example.org specifying your IBAN information so we can process your refund.
To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
Please, contact our Customer Service to arrange another pickup date.
Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
Exchange is only applicable for the same item but different size or color.
You will be refunded via the original payment method you have used to place your online order once your items arrive to our warehouse and your return is approved. If you have paid with cash on delivery, we kindly ask you to send an email to email@example.com specifying your IBAN information so we can process your refund.