You still haven't found an answer to your question?

Need help?
Non disponibile
  • What are the accepted payment methods?

    On calzedonia.com you can pay via: Credit Card, PayPal, Apple Pay (only on Apple devices), Amazon Pay, Google Pay, Gift Card / e-Gift Card.

  • Can I pay with cash or bank transfer?

    At the moment it is not possible to pay with cash or bank transfer.

  • Can I pay my order with a physical Gift Card bought in a store?

    Yes, the Gift Cards bought in our physical stores can be used online on calzedonia.com. In the checkout you will need to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.

  • When is the amount charged on my credit card?

    For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Why does my payment seem charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.

  • Where can I find my invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the "Follow your order/return" link at the bottom of our website by clicking the resend button.

Visit the online store for your country: