You still haven't found an answer to your question?

Need help?
Non disponibile
  • How can I track my order?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel/modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from your FOLLOW YOUR ORDER/RETURN section within 15 minutes from the purchase. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Returns and Refunds' section for more information.

  • How much does the delivery cost?

    The cost of the standard delivery is 50 KR and is free for any order over 400 KR and for Calzedonia Lover loyalty program customers. Express delivery costs 90 KR. The cost of delivery is fixed and is not based on the quantity of products delivered.

  • What is delivery time for my online order?

    Order before 12 AM CET and your goods will be delivered at your chosen home address within 2-4 business days (express delivery) or 5 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.

  • Can I return the items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the FOLLOW YOUR ORDER/RETURN section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you have selected the return with the courier, please don't forget to print out your return label. For more information, please consult our Returns and Refunds section.

  • How and when will I receive a refund for my return?

    The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The refund will be made using the payment method chosen for the online purchase. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

  • Can I purchase my order with a gift wrap?

    Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

  • When can I contact Customer Service?

    Customer Service is active all year long except the following holidays:
    NEW YEAR’S DAY 01 JAN
    EPIPHANY 06 JAN
    EASTER
    EASTER MONDAY
    LABOUR DAY 01 MAY
    CORPUS CHRISTI
    THE ASSUMPTION 15 AUG
    ALL SAINTS’ DAY 01 NOV
    CHRISTMAS EVE 24 DEC
    CHRISTMAS DAY 25 DEC
    ST. STEPHEN’S DAY 26 DEC
    NEW YEAR'S EVE 31 DEC

Visit the online store for your country: