RETURN WITH THE CARRIER

• How can I return items from an online order?

  Order at calzedonia.com and try on your products. If they don't meet your expectations, you can return them for free by courier.
  If you want to return your products by courier, just follow these steps:

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    1. Go to FOLLOW YOUR ORDER/RETURN section or log in to your account and complete a return request by selecting "RETURN BY COURIER".

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    2. Prepare the parcel. Attach the label which came with your delivery to the return parcel.

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    3. Arrange the pick-up through the PostNord App or by calling 0771 33 33 10. Also, you can drop off the parcel at the nearest PostNord drop-off point.

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    4. Once your items arrive in the warehouse and your return is approved, you will be refunded according to the payment method selected during the return request online.

• I have already filled in the return form online and want to change it, what can I do?

  The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles you can return or exchange them in any Calzedonia point in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.

• Can I return different orders in a single shipment?

  Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

• I have filled in and sent the return form, but I have second thoughts and wish to keep the items, what can I do?

  If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier to organize the return.

• I have ordered the wrong size/item/colour for my purchase, can I change it?

  Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Calzedonia point of sale in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.

• Where can I find the return label?

  The return label was sent to you with the order, you can find it in the package. In case you didn't receive Return Label in the package, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.

• PostNord did not pick up my package on the arranged day. What should I do?

  Contact PostNord Customer Service to schedule a new pickup date. You can also return your package with the same return label to a PostNord drop-off point.

• How and when will I receive a refund for my return?

  The refund will be made as soon as possible, no later than 14 days from your return request (for orders made with a Credit Card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to courier or to a pick up point. The refund will be made using the chosen payment method. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

• Can I get the refund on a different credit card rather than the one I've used to make my online order?

  No, the refund will take place on the same credit card used to pay for the online order.

• In case of a return, will I always be refunded the initial shipping costs?

  The initial shipping costs you have paid will only be refunded when you have returned all the items in your order.
  Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.

RETURN TO STORE

• How can I do the return to store?

  You can return items to a Calzedonia store within 30 days of the delivery. Please follow these steps:
  1) Drop off your items at any Calzedonia point of sale in Sweden.
  2) You will have the option to choose between exchanging the item (s) or getting a refund.
  3) If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.
  We would like to point out that the point of sale is not required to return the amount of your return in cash.

• Do I have to pay for my in-store return?

  No, returns to store are free of charge.

• How will I get my refund?

  The refund will be made within 14 days of the return to the payment method you chose at the store.

• Can I exchange the items in store?

  Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Calzedonia point of sale in Sweden. You have 30 days from the delivery of your order to return the products to the store of your choice.