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  • What are the accepted payment methods?

    On Calzedonia.com you can pay via: Credit Card, PayPal, Klarna and Apple Pay (only on Apple devices), Google Pay, Gift Card / e-Gift Card and Digital Wallet.

  • How does the Digital Wallet work?

    Digital Wallet is a personal digital space linked to your account, accessible via our website or our official app. It allows you to store your Gift Cards, E-Gift Cards and Return Cards, receive refunds in the event of returns for products purchased online or in-store, and pay for your purchases quickly and easily through the app, on the official e-commerce website, and in physical stores.

    For more detailed information, please refer to the Terms and Conditions available on the website.

  • How can I check my Digital Wallet balance?

    You can view your Digital Wallet balance by logging into your account on our website or in our app.

  • Can I use my Digital Wallet in store?

    Yes, you can pay in store with your Digital Wallet by simply presenting the QR code at checkout via our app.

  • Is my payment safe?

    The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.

  • Can I pay with cash?

    At the moment it is not possible to pay with cash on delivery.

  • Can I pay via bank transfer?

    Yes, by selecting "Klarna" at the checkout and by using your online banking data.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • When is the amount charged on my credit card?

    For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Where can I find my Invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the "Track your order, return/cancel your order here" link at the bottom of our website by clicking the resend button.