CALZEDONIA UK Ltd, a company under the management and coordination of Calzedonia Holding SpA, with registered
office at Spirella House, 266-270 Regent Street, London, W1B 3AH , VAT no. 906 446 326, offers discounts,
benefits and services at “Calzedonia” stores (both direct stores and franchises taking part in the promotion)
and at www.calzedonia.com to customers who would like to benefit from them.
To take advantage from benefits you must hold Calzedonia loyalty card: the following terms and conditions (hereinafter also “Conditions”) govern the issue and use of the Calzedonia loyalty card (hereinafter the “Card”), which the “Customer Cardholder” should read carefully. The activation of the Card, in accordance with point 6 below, implies that the customer accepts these Conditions.
Calzedonia Uk Ltd reserves the right to amend all or part of these terms and conditions from time to time, and these amendments shall enter into effect 10 (ten) days after their publication on www.calzedonia.com.
If the “Customer Cardholder” does not accept these amendments, they shall be entitled to cancel their registration, which in any event they shall be entitled to do at any time as set out below.
However, use of the Card, after the amendments have become applicable, shall constitute acceptance, by implication, of the changes applied.
Calzedonia Uk Ltd also reserves the right to suspend this loyalty program, temporarily or permanently, at any time, without the Customer having any right to complain (subject to any rights already held by the Customer-Holders at that time being upheld), by giving notice on its website at www.calzedonia.com and/or in stores participating in the scheme. These Conditions can be consulted at all times at www.calzedonia.com.
CALZEDONIA UK Ltd, a company under the management and coordination of Calzedonia Holding SpA, with registered office at Spirella House, 266-270 Regent Street, London, W1B 3AH , VAT no. 906 446 326.
All “Calzedonia” stores, whether these are managed directly by Calzedonia UK Ltd (so-called “direct stores”) or are franchises and, therefore, managed by other businesses (so-called “franchise stores”), which are taking part in the scheme by displaying the associated advertising material and information. The list of stores participating in the scheme can be viewed at e-commerce website www.calzedonia.com.
National Territory of United Kingdom.
This loyalty program is a scheme that involves collecting points on a card called “Calzedonia Lover” and
offering exclusive benefits to holders of said card. The aim of the program is to encourage Customer loyalty
through a scheme that offers benefits to Customers holding the Card.
Subject to the provisions set out under the Preamble above, under Point 7 (“How does it Works”) and Point 10 (“Discontinuation of the scheme – Card Deactivation – Miscellaneous”), the Card has no expiry date.
Customers who are at least eighteen years old and hold the Card in accordance with the below conditions relating to scheme registration and operation.
To earn “Follower Status”, the “blank” card may be issued to the Customer in paper form directly in-store or in
“digital” form at www.calzedonia.com.
Customers shall “activate” their Card by registering with the “Calzedonia Lover” Loyalty Program at www.calzedonia.com or alternatively, they can do so at Calzedonia stores with the help of sales staff.
To register with the “Calzedonia Lover” Loyalty Program online, Customers shall create a special account which will enable them to access their own personal page on the brand’s e-commerce website.
The “blank” card given to the Customer may be used straightaway by linking it with a purchase, but said purchase shall be considered valid for the purpose of earning points only when the card is “activated”: the scheme subscription date shall be either the date of the first purchase or the date of registration/activation, whichever is earlier.
The registration systems shall prevent Customers under the age of eighteen years old from signing up to the “Calzedonia Lover” Loyalty Program. Activation / registration shall take place in accordance with privacy legislation.
The Card is personal and may not be transferred to others. Customer may not activate other cards while one card is still valid.
The Card is for private use only and commercial use is not permitted.
If a Customer’s card is lost or stolen, they should contact any of the “Calzedonia” stores participating in the promotion to request a replacement: once the customer’s details are checked, the lost/stolen card will be cancelled and the Customer will receive a new one straightaway, which will allow them to recover any loyalty points they have earned which they have not used.
Customers are free to unsubscribe from the “Calzedonia Lover” Loyalty Program at any time, by contacting customer care on 08002797073 or at www.calzedonia.com.
The Card gives the customer the opportunity to reach 3 different STATUS' by accumulating points on purchases. Depending on the status to which they belong, the Client will receive increasing rewards.
Each change of status, as well as all communications concerning participation in the “Calzedonia Lover” Loyalty Program, which are strictly indispensable for providing the services connected to it (for example, confirmation of subscription/cancellation, changes in status, special discount offers or exclusive gifts) are necessary for the operation of the scheme itself. Therefore, by accepting these rules, the Customer agrees to receive said communications, which will be sent to the addresses given on the scheme registration form. Refusal to receive said communications shall prevent Calzedonia UK Ltd from implementing the scheme and providing the services associated with it. Any refusal expressed during the course of the scheme shall result in an automatic interruption of the scheme.
Loyalty points shall be automatically loaded onto activated Cards when each purchase is made at one of the
“Calzedonia” stores which take part in the promotion or at www.calzedonia.com. One point will be given for each
Pound Sterling spent, rounded down (e.g. £1.99 = 1 point).
In order to have the points arising from the e-commerce purchases credited to the Card, Customers must
previously register their Card number under their e-commerce account. The insertion of the Card number shall be
done only once and, for subsequent purchases the system will automatically remember it.
In order to be entitled to points, Customers must identify themselves before the receipt is issued by presenting their Card or by giving their surname and name or the email address/telephone number used for card activation. In cases of online purchases, Customers must access the website by entering their details. Should the Cardholder fail to provide identification in the manner specified above, then points will not be earned, and it will not be possible to have them credited subsequently.
Customers may check their points balance at any time by requesting it at any “Calzedonia” store participating in the scheme or at www.calzedonia.com. Points will be credited and recorded daily by the system; in the event of technical problems, they may be credited within a longer period of up to 15 days.
Returned items will result in points being debited according to the same criteria used for crediting points.
Issue of a “Calzedonia Gift Card” will result in a credit of the corresponding number of points. Subsequent purchases paid partially/entirely with a Gift Card will not, therefore, earn any points for the part of the purchase paid for using the Gift Card.
Promotions involving double or triple points may be organised and these will be advertised accordingly.
The Card is in not a method of payment; the points credited cannot be transferred or converted into cash or goods.
The Client holding the “Calzedonia Lover” Card will collect points even through the purchase in points of sales
located in the Territories listed below.
The above-mentioned points will be counted when reaching the Status and using the advantages provided under these terms and conditions in the the UK.
The loyalty points will be credited on the Client’s “Calzedonia Lover” Card subject to the table below.
Only for purchases in Russia, the loyalty points will be credited subject to prior presentation of the Loyalty Card.
The Client holding the “Calzedonia Lover” Card who will purchase in points of sales located in the Territories above may take advantage, exclusively at the moment of the purchase and as additional benefit, from the discounts provided by each Country to that Client’s Status.
Customers with the Calzedonia loyalty card will be able to benefit from numerous discounts, promotions, prizes, and special dedicated initiatives, which will be adequately advertised and communicated from time to time.
The customer can take advantage of valuable benefits available only upon presentation of their card. Currently, the following discounts are defined as:
Calzedonia reserves the right to amend, suspend or discontinue the “Calzedonia Lover” Loyalty Program and
related services at any time at its own discretion.
Customers shall be informed of these changes, suspensions and interruptions at www.calzedonia.com or at the stores participating in the scheme.
Without prejudice to any other right established under law, including the right to compensation for damages, Calzedonia UK Ltd shall be entitled to revoke Customer's right to use the Card and deactivate it in the event the Card is used in breach of these Conditions or in the event of unlawful use or use that is harmful to the image of “Calzedonia" and its brand.
Furthermore, subject to giving notice, Calzedonia UK Ltd reserves the right to deactivate the Card and the associated activation/registration if the Card is not used, or the Customer remains inactive for a period exceeding 5 years. Revocation and deactivation shall result in the Customer no longer being able to benefit from the advantages and services offered by the “Calzedonia Lover” Loyalty Program.
Calzedonia UK Ltd is not responsible for any direct or indirect consequences related to problems with the “Calzedonia Lover” Loyalty Program for reasons that are beyond its control. Calzedonia UK Ltd is not responsible for any fraudulent, improper or incorrect use of the Card.
The Calzedonia Group companies care about privacy and the protection of personal data. We hereby wish to inform you about how we process your personal data following the registration to the “Calzedonia Lover” Loyalty Program.
In particular, we need to process the personal data provided to us at the time of registration (failure to provide the data marked with an asterisk involves the inability to complete the registration process, in case of registration carried out in each point of sale with the support of the sales assistants, the phone number or email address are mandatory data. Failure to provide these data involves the inability to complete the registration process) and the data relating to purchases made at points of sale Calzedonia. These data include, for example, the price and type of products purchased. With your consent, we may also use other information that you freely provide to us at the time of registration or concerning the manner in which you interact with us (hereinafter, collectively, the "Data").
More precisely, we could collect:
We may use your Data, including by electronic means:
a) for the management of your participation to the “Calzedonia Lover” Loyalty Program. Your Data will be used to provide you with discounts and other benefits, which may available to you and, more generally, for all related contractual and administrative obligations.
b) to provide you a personalized service in all our points of sale where the “Calzedonia Lover” loyalty program is active. Wherever you are, you could receive the help and advice of our sales assistants, with information (eg. for Calzedonia size, color or pattern) on items purchased in the previous 12 months at any point of sale Calzedonia or even online. Provided that Calzedonia is a global brand, such use of your Data, based on our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a consistent service to our customers who have joined the “Calzedonia Lover” loyalty program in all our stores. In any case, if you do not wish to receive this assistance, it is sufficient that you, at the time of registration or even at a later time, ask that your Data not be used for this purpose
With your consent, we may also use your Data for the following purposes:
c) to send you, through the contact details provided to us, newsletters, information about products and services provided by us, offers and promotions, as well as to conduct market researches. For example, we may send you emails or text messages (eg. SMS e WhatsApp), send you promotional materials at your postal address or contact you by telephone via an operator. Our products are marketed under the following brands:
CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI and SIGNORVINO.
d) to review your preferences, how you interact with us, and your purchasing behavior. In particular, in order to better understand your tastes and interest in our products and communications, we may examine - also through the use of automated systems – the information provided at the time of your registration to the “Calzedonia Lover” Loyalty Program, the purchases made at our Calzedonia points of sale in the last 12 months, your interest in communications and newsletters that we send you, the attendance of our websites, the use of our Apps and the interest in our social channels (e.g. Facebook). For further information on the Data that we may acquire through browsing our websites and/or through the use of our Apps, you may consult the relevant privacy policies. Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that you use to interact with us. In any case, this profiling activity is aimed at better personalizing our services and does not have any legal or other significant effect on you.
Your subscription to the “Calzedonia Lover” Loyalty Program is in no way conditional upon the provision of the above consents.
Your Data will not be processed for longer than the time required to manage your participation to the “Calzedonia Lover” Loyalty Program. In any case, information about your purchases and your interactions with us will not be processed for longer than 12 months from the date of collection. In the event that you decide to leave the “Calzedonia Lover” Loyalty Program your Data will be deleted within the following 3 months.
For the purposes of the management of the “Calzedonia Lover” Loyalty Program and for administrative purposes, we may communicate your Data to our service providers (e.g. IT services) and to the companies that manage the Calzedonia points of sale, present in the various countries where the “Calzedonia Lover” Loyalty Program is active, who will be acting as data processors, and to other third parties where there is a legal obligation to do so. A complete list of such companies will be made available by sending a written request to the following contacts.
Your Data may be transferred outside the territory of the European Union, even to countries where the level of protection of personal data may be lower than that guaranteed by European legislation. Such transfer shall, in any case, be subject to adequate safeguards for the protection of your Data and, in particular, to the standard contractual clauses approved by the EU Commission by Decision 2010/87/EC.
You have the rights of access, rectification, erasure, limitation of and opposition to the use of the Data by us, as well as the right to request the transfer to you of some of the Data.
Right of access
The data subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:
a) The purpose of processing;
b) The categories of personal data concerned;
c) The recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients of third-party countries or international organisations, with confirmation as to whether adequate safeguards are in place;
d) Where possible, the envisaged period for which the personal data will be stored or, if not possible, the criteria used to determine that period;
e) The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing concerning the data subject or to object to such processing;
f) The right to lodge a complaint with a Supervisory Authority;
g) Where the personal data have not been collected from the data subject, any available information on their source;
h) The existence of an automated decision-making process, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her and, at least in those cases, meaningful information about the rationale, the significance and the envisaged consequences of such processing for the data subject.
At any time, you may check, modify or revoke your consent in relation to the purposes set out under letters (c) e (d) (including by declaring that you do not wish to receive commercial information by email and/or text messages) and/or request that your Data not be used for the purposes under letter (b).\br|Regarding the registration carried out by website you can change your preferences:
Regarding the registration carried out in each point of sale:
The data controller for the purposes under letter (a) is Calzedonia UK Ltd. The data controller for the purposes under letters (c) and (d) is Calzedonia S.p.A.. For the purposes under letter (b), Calzedonia S.p.A. and Calzedonia UK Ltd will be acting as joint data controllers.
You may exercise your rights by writing to the data controllers, and/or Data Protection Officer at the address below:
Registered office: registered office at Spirella House, 266-270 Regent Street, London, W1B 3AH
The Data Protection Officer of Calzedonia S.p.A.:
This Privacy Notice may be subject to changes and updates as a result of changes concerning the way we process
your Data or other information provided to you hereunder. Any changes will ensure, in any case, the full
protection of your rights. If any changes are made that may limit the guarantees for the protection of your Data
or your rights with respect to the current version, before the processing of your Data begins in the new manner,
you will be promptly informed through the contacts provided and you will be guaranteed the right to cancel from
the “Calzedonia Lover” Loyalty Program or, in any case, to modify your consents and preferences.
For any other information on the “Calzedonia Lover” Loyalty Program, the Customer may consult the website www.calzedonia.com or contact customer care on 08002797073 or any “Calzedonia” store participating in the programme.
I confirm that I have read the above Conditions of use, I understand the contents and I accept them in their entirety.