- Calzedonia

Returns and Refunds

Remember that you have up to 14 days from delivery of the order to change your mind and request your return online.
For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.

RETURN WITH THE CARRIER
RETURN IN-STORE
REFUND

On Calzedonia.com you have the opportunity to return the products with the courier.

Follow the steps below:

1 Go to "ORDER STATUS" or to your account page.
2 Fill out the return form online and select "RETURN WITH COURIER".
3 Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Also, you can drop off the parcel at the nearest UPS access point. Calzedonia will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
4 You will be refunded by the original payment method you have used to place your online order once your items arrived to our warehouse and your return has been approved.

Order at calzedonia.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store.
If you want to return the products in a Calzedonia shop, just follow these steps:

1 Go to "Order Status" at the bottom of the home page, or to your "My Calzedonia" page.
2 Complete the online return form and select the Calzedonia shop for the return.
3 Prepare the package and take it in the shop of your choice.
4 You will be refunded to the original payment method you have used to place your online order.