Returns and Refunds
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RETURN POLICY under Article 8 of the general sales conditions.
On Calzedonia.com you have the opportunity to return the products with the
courier.
Follow the steps below:
-
1
Go to "ORDER STATUS AND RETURN" or to your account page.
-
2
Fill out the return form online and select "RETURN WITH
COURIER".
-
3
Arrange the pick-up date with the UPS, who will pick up the
products directly from the address provided by you. Also, you can drop off the
parcel at the nearest UPS access point. Calzedonia will cover the return costs from your address to our returns location in the UK.
Express shipping is insured for
the value of the goods.
-
4
You will be refunded by the original payment method you have
used to place your online order once your items arrived to our warehouse and
your return has been approved.
- How can I return items bought in store whilst stores are closed?
- Where can I find the return label?
- UPS did not pick up my package on the arranged
day. What should I do?
- Can I return different orders in a single
shipment?
- I have already filled in the return-form online
and want to change it, what can I do?
- Do I have to pay to return my order?
- Can I exchange the items from my order in the
store?
Order at calzedonia.com and try on your products. If this does not meet your
expectations, you can return the goods for free in the store.
If you want to return the products in a Calzedonia shop, just follow these steps:
-
1
Go to "ORDER STATUS AND RETURN" at the bottom of the home page, or to your "My Calzedonia" page.
-
2
Complete the online return form and select the Calzedonia shop for the return.
-
3
Prepare the package and take it in the shop of your choice.
-
4
You will be refunded to the original payment method you have used to place your online order.
You still haven't found an answer to your question?