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TRACK/RETURN YOUR ORDER

Returns and Refunds

Remember that you have up to 14 days from delivery of the order to change your mind and request your return online.
For more info, consult our Terms of sale under Article 8 of the general sales conditions.

RETURN VIA COURIER COLLECTION
RETURN TO DROP-OFF POINT
RETURN IN-STORE
REFUND

On calzedonia.com you have the opportunity to return the products with the carrier.

If you want to return your products by courier collection, just follow these steps:

1 Go to "Follow your order/return" or to your My calzedonia page.
2 Fill out the return form online and select "Pick up from my or another address".
3 Visit the Hermes portal to arrange a courier pickup. The return label will be generated on the Hermes portal
4 Download and print the label from the Hermes portal. Attach the label to the return parcel and please save the tracking number from the label until your return is confirmed.

Order at calzedonia.com and try on your products. If they don't meet your expectations, you can return them for free to a drop-off point.

If you want to return your products to a drop-off point, just follow these steps:

1 Prepare the parcel and attach the label which came with your delivery on the return parcel.
2 Take the parcel to your nearest Hermes drop-off point.
3 You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.

Order at calzedonia.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store.
If you want to return the products in a Calzedonia shop, just follow these steps:

1 Go to "ORDER STATUS AND RETURN" at the bottom of the home page, or to your "My Calzedonia" page.
2 Complete the online return form and select the Calzedonia shop for the return.
3 Prepare the package and take it in the shop of your choice.
4 You will be refunded to the original payment method you have used to place your online order.