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  • I have not received my order yet, what should I do?

    You can check the status of the order at any time by entering the "Orders" section, after logging in to your account. You can also directly access the "FOLLOW YOUR ORDER/ RETURN" section located at the bottom of Calzedonia's home page. In this case, you will have to enter the surname indicated at the time of purchase, as well as your order number. In this section, you can check and monitor your order through the "Track Order" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "FOLLOW YOUR ORDER/RETURN" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds" section for more information.

  • Do I need to pay additional import duties?

    No, shipping costs paid upon checkout already include import duties and there are no additional fees to pay to receive your parcel. If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional Code" box in your basket. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.

  • I have not received all the items I purchased, what can I do?

    We suggest that you check if you have received the email with the partial shipment confirmation informing you that one or more items in your order are no longer available. In this case we confirm that the amount charged will be only the total of the items actually shipped. If you have not received this email infoemation, please contact our Customer Service. We will reply as soon as possible.

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