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  • I have not received my order yet, what should I do?

    You can check the status of the order at any time by entering the "Orders" section, after logging in to your account. You can also directly access the "FOLLOW YOUR ORDER/ RETURN" section located at the bottom of Calzedonia's home page. In this case, you will have to enter the surname indicated at the time of purchase, as well as your order number. In this section, you can check and monitor your order through the "Track Order" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "FOLLOW YOUR ORDER/RETURN" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds" section for more information.

  • Do I need to pay additional import duties?

    No, your items are shipped from the UK and no import duties are applied to Calzedonia orders.

  • I need help with placing an order, what can I do?

    Please contact our Customer Service. We will be happy to place an order on your behalf, using credit card as the payment method (you will receive an email with a payment link).
    We kindly ask you to send us the following information:
    - list of products that you want to order (quantity, color, size)
    - contact details (name, surname, email address, phone number)
    - delivery details (full address for home delivery or store).
    If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional Code" box in your basket. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.

  • I have not received all the items I purchased, what can I do?

    We suggest that you check if you have received the email with the partial shipment confirmation informing you that one or more items in your order are no longer available. In this case we confirm that the amount charged will be only the total of the items actually shipped. If you have not received this email information, please contact our Customer Service. We will reply as soon as possible.

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