You still haven't found an answer to your question?
Monday - Saturday from 07:00 until 19:00
within 10 working days, £ 4.00
3 working days express delivery UPS carrier, £ 9,50
within 4-5 working days, free of charge
The tracking of your shipped order is available by logging into your "FOLLOW YOUR ORDER/RETURN" section (at the bottom of Calzedonia's home page) and selecting the "Track order" option. We inform you that the tracking with Hermes courier will become available once your parcel reaches the UK territory.
The price for standard 10 working days delivery is £ 4.00. Hermes is the carrier for
your delivery. The price for 3 working days express delivery is £ 9,50. UPS is the
carrier for your delivery. For the "Calzedonia Lover" loyalty program members, the
shipping is free of charge.
We would like you to inform you that any shipping costs paid upon checkout already include import duties, and there are not any additional fees to pay to receive your parcel.
Shipment to your delivery address with Hermes is within 10 working days for all orders
placed before 2 PM (Monday through Friday). All orders placed after this time will leave
our warehouse the following working day.
Shipment to your delivery address with UPS Express Delivery is 3 working days for all orders placed before 2 PM (Monday through Friday). All orders placed after this time will leave our warehouse the following working day.
Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.
At the moment it is not yet possible to change the shipping address of an order. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of communicating the new shipping address to the courier.
No, make sure that someone is present at the chosen delivery address.
No, shipping costs paid upon checkout already include import duties and there are not any additional fees to pay to receive your parcel. If you pay extra import duties, please keep your proof of payment and contact Customer Service for assistance.
If you received the shipment confirmation of your order to your e-mail and the tracking page shows that the order is in "pre-transit" status, this means that your order is still on its way to the UK. As soon as it arrives to the UK territory and is scanned, you will be able to track your order without any problem. We kindly ask for a little bit of patience!
Yes, before proceeding to payment select "Pick up in-store" and search for the store nearest to you.
The estimated delivery time to the store is up to 5 working days. During the sale period and holidays, it can take longer due to an increased number of orders.
After the 10 days time available for collection, your order will be cancelled and you will receive an email informing you of the refund that will be completed through the original payment method. The display of the refund may vary depending on the timing of your reference bank.