The “Calzedonia lover” loyalty program (hereinafter referred to the “Loyalty program”) is a program proposed by
the company CALZEDONIA Finanziaria S.A. Belgium Branch (hereinafter referred to “the Company”) with registered
office in Brussels (1050), Avenue Louise 32 box 6. VAT number BE 0838 055 452.
The company proposes to the customers in the Calzedonia shops participating in the Loyalty Program and from the website www.calzedonia.com or on the websites from the countries specified in the article 8 (hereinafter the “Websites”) who want to profit from this program, discounts, benefits, services and commercial actions (hereinafter referred to the “Advantages”).
To take advantage of these advantages, customer must hold a “Calzedonia lover” Card (virtual or physical): issuance of the “Calzedonia lover” Card and its use are governed by the following conditions (hereinafter “Rules”), which the Customer must read carefully.
The activation of the “Calzedonia lover” Card, in accordance with point 6 below, implies that the customer accepts these Rules.
The Company reserves the right to amend these rules, including partially, from time to time, and the resulting changes shall become applicable 10 (ten) consecutive days after their publication on www.calzedonia.com.
If the customer does not accept these amendments, then he/she shall be entitled to cancel his/her registration. This entitlement, in any case, may be exercised at any time in accordance with the following. However, use of the “Calzedonia lover” Card, after the amendments have become applicable, shall constitute acceptance, by implication, of the changes applied.
The Company also reserves the right to suspend this loyalty program, temporarily or permanently, at any time, without the Customer having any right to complain (subject to any rights already held by the Customer-Holders at that time being upheld), by notifying the suspension on its website www.calzedonia.com and/or at stores participating in the program.
These Rules can always be consulted at www.calzedonia.com and also in the points of sales participating in the Loyalty Program by asking the sales assistants.
CALZEDONIA Finanziaria S.A. Belgium Branch, a company with registered office in Brussels (1050), Avenue Louise 32 box 6, VAT Number BE 0838 055 452.
All “Calzedonia” stores, whether these are managed directly by CALZEDONIA Finanziaria S.A. Belgium Branch (so-called “direct stores”) or are franchises and, therefore, managed by other companies (so-called “franchise stores”), which are taking part in the loyalty program by displaying the associated advertising material and information. A list of stores participating in the program can be viewed on the website www.calzedonia.com.
The Loyalty program will be in force in Belgium at which:
This loyalty program is a program that involves collecting points on a card called “Calzedonia Lover” and
offering exclusive benefits to holders of said card, according to the purchases made in the points of sale or on
the Websites from the countries specified in Article 8.
The aim of the program is to encourage Customer loyalty through a loyalty program that offers advantages to Customers holding a “Calzedonia lover” Card.
Subject to the provisions set out under the Preamble above, under Point 7 (“How it Works”) and Point 10 (“Discontinuation of the scheme – Card Deactivation – Miscellaneous”), the “Calzedonia lover” Card has no expiry date.
The cards from the Loyalty Program are reserved to customers who are at least eighteen (18) years old having a
postal address in Belgium. The customer under the age of eighteen (18) agree to adhere with the permission of
their parents, guardian or legal representative to the Loyalty Program. The customers must hold the “Calzedonia
lover” Card in accordance with the below conditions relating to program registration and operation.
It is possible to subscribe to only one card from the Loyalty Program per person (same first name, last name and address). If the company realizes that one person holds more than one card, the Company reserves the possibility to repatriate the data and Advantages from the customer on one unique card and to deactivate the points and Advantages from the superfluous cards.
The Company reserves the possibility to ask at any moment a document enabling to justify the identity of the person who wants to subscribe or having subscribed to the Loyalty Program.
The Loyalty Program gives the right to a virtual or physical card. The “blank” card may be issued to the
Customer in paper form directly at a participating point of or in “digital” form by accessing the website
Customers shall then “activate” their “Calzedonia lover” Card by registering with the “Calzedonia lover” Loyalty Program on the website www.calzedonia.com or alternatively, they can do so at Calzedonia stores with the help of sales assistants. To register with the “Calzedonia lover” Loyalty Program online, Customers shall create a special account which will enable the customers to access their own personal page on the brand’s e-commerce website.
When registering for the Loyalty Program, the customer is invited to complete his personal data on the membership support. The processing of this personal information is carried out in accordance with the applicable regulations regarding the protection of personal data.
Membership in the Loyalty Program can only be registered in the computer file if the information provided at the time of membership is complete, in the format requested and usable. It is the Customer-holders' responsibility to keep the information about him up-to-date by carrying out the updates on the website www.calzedonia.com. The Company cannot be responsible in case of non-receipt of an offer by the Member due to obsolete or misinformation.
The “blank” card given to the Customer may be used straightaway by linking it with a purchase, but said purchase shall be considered valid for the purchase of earning points only when the card is “activated”: the loyalty program subscription date shall be either the date of the first purchase or the date of registration/activation, whichever is earlier.
The “Calzedonia lover” Card is personal and reserved for private use only; Commercial use shall not be permitted. They cannot be transferred and are in no way a payment card. Each Customer may not activate other Cards while one Card is still valid.
If a Customer’s card is lost or stolen, they should contact any of the “Calzedonia” stores participating in the program to request a replacement: once the customer’s details are checked, the lost/stolen card will be cancelled and the Customer shall receive a new one straightaway, which will allow him/her to recover any loyalty points that had already been earned and not used.
Customers are free to unsubscribe from the loyalty program at any time, by contacting customer care on 080038566 or by accessing the website www.calzedonia.com.
The “Calzedonia lover” Card allows customers to reach 4 different STATUS levels by earning loyalty points on their purchases: Follower status, Friend status, Fan status and Lover status. Customers will receive an increasing level of benefits in accordance with their Status.
This is immediately acquired when the “blank” card is activated/registered.
Each change of status, as well as all communications concerning participation in the loyalty program, which are strictly indispensable for providing the services connected to it (for example, confirmation of subscription/cancellation, changes in status, special discount offers or exclusive gifts) are necessary for the operation of the program itself. Therefore, by accepting these rules, the Customer agrees to receive said communications, which will be sent to the addresses given on the program registration form. Refusal to receive said communications shall prevent CALZEDONIA Finanziaria S.A. Belgium Branch from implementing the program and providing the services associated with it. Any refusal expressed during the course of the program shall result in an automatic interruption of the program.
Loyalty points shall be automatically loaded onto activated Cards when each purchase is made at one of the
“Calzedonia” stores which take part in the loyalty program or via the e-commerce site www.calzedonia.com. One
point will be given for each euro spent, rounded down (e.g. €1.99 = 1 point).
In order to accumulate the points, the Customer must identify himself before the payment, by presenting his Card or by indicating in point of sale his name and surname or the e-mail address used for the activation of the Card. For online purchases credited to the Card, Customers must previously register their Card number under their e-commerce account. The insertion of the Card number shall be done only once and, for subsequent purchases the system will automatically remember it. Should the Cardholder fail to provide identification in the manner specified above, then points will not be earned, and it will not be possible to have them credited subsequently.
Customers may check their points balance at any time by requesting it at any “Calzedonia” stores participating in the program or by consulting the website www.calzedonia.com. Points will be credited and recorded daily by the system; in the event of technical problems, they may be credited within a longer period of a maximum of 15 days.
Returned items will result in points being debited according to the same criteria used for crediting points. Issuance of a “Calzedonia Gift Card” will result in a credit of the corresponding number of points. Subsequent purchases paid partially/entirely with a Gift Card will not, therefore, earn any points for the part of the purchase paid for using the Gift Card. Promotions involving double or triple points may be organised and these will be advertised accordingly. The Card is not a method of payment; the points credited cannot be transferred or converted into cash or goods.
In Belgium, each euro spent in the participating Loyalty Program points of sale and www.calzedonia.com (excluding shipping costs) will earn one point.
The Client holding the “Calzedonia Lover” Card will collect points even through the purchase in points of sales located in the Territories listed below.
The above-mentioned collecting points will allow the points crediting to reach the status and using the prizes provided under these terms and conditions in Belgium. The loyalty points will be credited on the Client’s “Calzedonia Lover” Card subject to the table below. Only for purchases in Russia, the loyalty points will be credited subject to prior presentation of the Loyalty Card.
The Client holding the “Calzedonia Lover” Card who will purchase in points of sales located in the Territories above may take advantage, exclusively at the moment of the purchase and as additional benefit, from the discounts provided by each Country to that Client’s Status.
Customers holding the Calzedonia Card can benefit from numerous discounts, promotions, prizes and special initiatives, which will be suitably advertised and communicated as the need arises.
Customers may benefit from the special advantages only by presenting their Card.
The discounts are as follows:
Calzedonia reserves the right to amend, suspend or discontinue the “Calzedonia lover” loyalty program and related services at any time at its own discretion. Customers shall be informed of these changes, suspensions interruptions on the www.calzedonia.com website or at the stores participating in the program.
If the Customer does not accept the changes, he will be able to cancel his membership in the Loyalty Program. This cancellation can be made at any time in accordance with the present. The Customer-holder may exercise the rights already held for a period of ten (10) days following the cancellation or upon the decision of the Company to discontinue the Loyalty Program.
The Loyalty Program further assumes that the Member complies with the general terms and conditions and behaves fairly with the Company. Consequently, the Company reserves the right, without prejudice to the rights it has in accordance with the law, to suspend a “Calzedonia lover” Card, possibly to permanently deactivate a "Calzedonia lover” Card and, if applicable, to cancel the Associated Advantages, in case of abuse of the Member in the use of the Loyalty Program and / or towards the Company. The Company will operate this suspension and / or deactivation after informing the Member, by the means that seems to him the most appropriate, without the Customer being able to claim any compensation, in particular in the following cases:
The Calzedonia Group companies care about privacy and the protection of personal data. We hereby wish to inform you about how we process your personal data following the registration to the “Calzedonia Lover” Loyalty Program.
In particular, we need to process the personal data provided to us at the time of registration (failure to provide the data marked with an asterisk involves the inability to complete the registration process, in case of registration carried out in each point of sale with the support of the sales assistants, the phone number or email address are mandatory data. Failure to provide these data involves the inability to complete the registration process) and the data relating to purchases made at points of sale Calzedonia. These data include, for example, the price and type of products purchased. With your consent, we may also use other information that you freely provide to us at the time of registration or concerning the manner in which you interact with us (hereinafter, collectively, the "Data").
More precisely, we could collect:
We may use your Data, including by electronic means:
a) for the management of your participation to the “Calzedonia Lover” Loyalty Program. Your Data will be used to provide you with discounts and other benefits, which may available to you and, more generally, for all related contractual and administrative obligations.
b) to provide you a personalized service in all our points of sale where the “Calzedonia Lover” loyalty program is active. Wherever you are, you could receive the help and advice of our sales assistants, with information (eg. for Calzedonia size, color or pattern) on items purchased in the previous 12 months at any point of sale Calzedonia or even online. Provided that Calzedonia is a global brand, such use of your Data, based on our legitimate interest, allows us to improve the quality of our services at the point of sale and to ensure a consistent service to our customers who have joined the “Calzedonia Lover” loyalty program in all our stores. In any case, if you do not wish to receive this assistance, it is sufficient that you, at the time of registration or even at a later time, ask that your Data not be used for this purpose
With your consent, we may also use your Data for the following purposes:
c) to send you, through the contact details provided to us, newsletters, information about products and services provided by us, offers and promotions, as well as to conduct market researches. For example, we may send you emails or text messages (eg. SMS e WhatsApp), send you promotional materials at your postal address or contact you by telephone via an operator. Our products are marketed under the following brands:
CALZEDONIA, INTIMISSIMI, TEZENIS, FALCONERI and SIGNORVINO.
d) to review your preferences, how you interact with us, and your purchasing behavior. In particular, in order to better understand your tastes and interest in our products and communications, we may examine - also through the use of automated systems – the information provided at the time of your registration to the “Calzedonia Lover” Loyalty Program, the purchases made at our Calzedonia points of sale in the last 12 months, your interest in communications and newsletters that we send you, the attendance of our websites, the use of our Apps and the interest in our social channels (e.g. Facebook). For further information on the Data that we may acquire through browsing our websites and/or through the use of our Apps, you may consult the relevant privacy policies. Finally, we may enrich your profile with statistical information that we may lawfully acquire from other sources: for example, in relation to your area of residence (such as demographic information, geo-referencing data, etc.) or to the electronic tools that you use to interact with us. In any case, this profiling activity is aimed at better personalizing our services and does not have any legal or other significant effect on you.
Your subscription to the “Calzedonia Lover” Loyalty Program is in no way conditional upon the provision of the above consents.
Your Data will not be processed for longer than the time required to manage your participation to the “Calzedonia Lover” Loyalty Program. In any case, information about your purchases and your interactions with us will not be processed for longer than 12 months from the date of collection. In the event that you decide to leave the “Calzedonia Lover” Loyalty Program your Data will be deleted within the following 3 months.
For the purposes of the management of the “Calzedonia Lover” Loyalty Program and for administrative purposes, we may communicate your Data to our service providers (e.g. IT services) and to the companies that manage the Calzedonia points of sale, present in the various countries where the “Calzedonia Lover” Loyalty Program is active, who will be acting as data processors, and to other third parties where there is a legal obligation to do so. A complete list of such companies will be made available by sending a written request to the following contacts.
Your Data may be transferred outside the territory of the European Union, even to countries where the level of protection of personal data may be lower than that guaranteed by European legislation. Such transfer shall, in any case, be subject to adequate safeguards for the protection of your Data and, in particular, to the standard contractual clauses approved by the EU Commission by Decision 2010/87/EC.
You have the rights of access, rectification, erasure, limitation of and opposition to the use of the Data by us, as well as the right to request the transfer to you of some of the Data.
Right of access
The data subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:
a) The purpose of processing;
b) The categories of personal data concerned;
c) The recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients of third-party countries or international organisations, with confirmation as to whether adequate safeguards are in place;
d) Where possible, the envisaged period for which the personal data will be stored or, if not possible, the criteria used to determine that period;
e) The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing concerning the data subject or to object to such processing;
f) The right to lodge a complaint with a Supervisory Authority;
g) Where the personal data have not been collected from the data subject, any available information on their source;
h) The existence of an automated decision-making process, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her and, at least in those cases, meaningful information about the rationale, the significance and the envisaged consequences of such processing for the data subject.
At any time, you may check, modify or revoke your consent in relation to the purposes set out under letters (c) e (d) (including by declaring that you do not wish to receive commercial information by email and/or text messages) and/or request that your Data not be used for the purposes under letter (b).\br|Regarding the registration carried out by website you can change your preferences:
Regarding the registration carried out in each point of sale:
The data controller for the purposes under letter (a) is Calzedonia Finanziaria S.A. Belgium Branch. The data controller for the purposes under letters (c) and (d) is Calzedonia S.p.A.. For the purposes under letter (b), Calzedonia S.p.A. and Calzedonia Finanziaria S.A. Belgium Branch will be acting as joint data controllers.
You may exercise your rights by writing to the data controllers, and/or Data Protection Officer at the address below:
Registered office: Malcesine, Via Portici Umberto Primo 5/3, operation office Via Monte Baldo n. 20 - Dossobuono di Villafranca (VR) - Italy
Calzedonia Finanziaria S.A. – Belgium Branch
Registered office: Avenue Louise 32, box 6, 1050 Brussels
The Data Protection Officer of Calzedonia S.p.A.:
This Privacy Notice may be subject to changes and updates as a result of changes concerning the way we process your Data or other information provided to you hereunder. Any changes will ensure, in any case, the full protection of your rights. If any changes are made that may limit the guarantees for the protection of your Data or your rights with respect to the current version, before the processing of your Data begins in the new manner, you will be promptly informed through the contacts provided and you will be guaranteed the right to cancel from the “Calzedonia lover” Loyalty Program or, in any case, to modify your consents and preferences.
Last Update: 02/05/2019
For any other information on the “Calzedonia lover” loyalty program, the Customer may consult the website www.calzedonia.com or contact customer care on 080038566 or any “Calzedonia” store participating in the program.
I confirm that I have read the above Conditions of use, I understand the contents and I accept them in their entirety.