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  • How can I check the status of my order?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Calzedonia Lover" account. If you have not registered with calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the surname indicated at the time of purchase and the order number. In this section, you can check and monitor your order through the "track shipment" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds" section for more information.

  • The website gives me an error while inserting the zip code. What should I do?

    Please, make sure that you insert your zip code in the following format: NNNN (example 1094)

  • I have a promotional code/discount. How can I use it online?

    When placing your order, you will be able to enter code into the "Promotional Code" box inside of your Shopping bag or at the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

  • I have received my order but not all of the items, what can I do?

    We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the amount moved will be only the total of the items actually shipped. We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank. If you have not received this communication, please contact our Customer Service. We will reply as soon as possible.

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