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  • What are the accepted payment methods?

    On calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna, Apple Pay (only on Safari browser), Scalapay

  • Is my payment safe?

    Payment information is completely secured by Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Can I pay with bank transfer?

    Yes, by selecting "Klarna" in the checkout and by using your online banking data to pay safely.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • Why does my payment seem charged twice?

    There is a difference between authorization and payment: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments come out physically from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • How does Scalapay work?

    Scalapay is a payment method which allows you to order online, receive your products immediately and pay in three equal monthly instalments. The first instalment will be charged during the purchase and it will be in the amount of one third of the purchase. The next two instalments will be charged in the next two months. Scalapay will notify you about the payment a few days in advance via SMS and e-mail.

  • How much is Scalapay?

    Scalapay is completely free for the buyer as long as the instalments are paid within the deadline. You will be charged a late payment fee only if one or more of the instalments are not paid properly within the deadline. We would like to suggest you contact Scapalay Customer Service to obtain information about commissions. Scalapay will notify you about the payment a few days in advance via SMS and e-mail.

  • Can I place an order by phone?

    No, we don't offer this kind of service.

  • Where can I find my Invoice?

    Your invoice is ready for download in the FOLLOW YOUR ORDER/RETURN area on our website.

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