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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with calzedonia.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "RETURN" section for more information.
The tracking number can be found by going to "TRACK/RETURN YOUR ORDER" option on the website.
The price for the standard delivery is €6,95 €.
The delivery is free for orders over 40€.
Order by 12pm and your goods will be delivered to your chosen address within 3 business days. Any orders placed after 12pm will leave our warehouses the next working day.
If you chose in-store delivery, you will receive an email as soon as your package is ready for collection.
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Calzedonia" account. If you are not registered with Calzedonia.com, you can directly access the "TRACK/RETURN YOUR ORDER" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna, Sofort, Apple Pay (only on Safari browser).
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
At the moment, it is not possible to purchase an e-gift card online.
Gift card as payment option
Gift card as a payment option is currently not available on our website.
Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.
What is "My Calzedonia" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "Calzedonia Lover", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
How can I sign up for the "My Calzedonia" loyalty program?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Calzedonia site link.
- IN CALZEDONIA STORES
In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.