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Customer Service

F.A.Q.
  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered on calzedonia.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made an order online and want to change it, what can I do?

    Currently, all orders placed on calzedonia.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the Returns and Refunds section.

  • Can I return items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the FOLLOW YOUR ORDER/RETURN section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns and Refunds section.

  • Do I have to pay to return my order?

    You can return your purchase completely free of charge. To learn more about our return policy, click here.

  • Can I purchase my order with a gift wrap?

    Calzedonia offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY (do-it-yourself) package.

  • How do I contact Customer Service?

    You can contact our Customer Service team by email or chat. For any urgent questions, please consult the Frequently asked questions section.

  • When can I contact Customer Service?

    You can always contact us via chat, or by writing to hello@calzedonia.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:

    January 1st
    January 6th
    Easter Monday
    May 1st
    May 30th
    Corpus Christi
    August 15th
    November 1st
    November 18th
    24-25-26 December
    December 31st

    * The aforementioned times may be subject to change during periods of intense activity.