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  • What is Calzedonia Lover loyalty card and why sign up?

    It is a loyalty programme which, through a collection of points on a card called Calzedonia Lover, provides exclusive advantages to cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete regulations at the following link.

  • How can I sign up for the Calzedonia Lover loyalty program?

    We inform you that you can register in two ways:
    - VIA WEB SITE:
    if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card. If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Calzedonia site at the link.
    - IN CALZEDONIA STORES
    In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!

  • I cannot complete Calzedonia Lover loyalty card registration via the website, how can I proceed?

    Contact our customer service by e-mail (hello@calzedonia.com) or toll-free number 080083031 to register the card. Customer Service is available from Monday to Saturday from 08:00 to 20:00.

  • How to accumulate points on my Calzedonia Lover card?

    You can accumulate points by buying in Calzedonia stores and online at www.calzedonia.com. If you go to a store, do not forget to identify yourself by presenting your Calzedonia Lover card or by indicating your name and surname used to activate it.
    If you place an order online, you must log into your account / customer area (which is connected to your Calzedonia Lover card) before completing the order. Points will be accumulated once the actual payment has been made.
    In Slovenia, each euro spent in one of the stores participating in the Loyalty Programme and on www.calzedonia.com will earn one point. Loyalty points will be automatically accumulated on the activated card. Points are accredited according to the following scale: amount spent per purchase will be, as part of the calculation of points, rounded to the lower round sum if it included decimals.
    For example: 1.99 euro = 1 euro = 1 point. You can find the complete rules on this link.

  • When will the points accumulated on my Calzedonia Lover card be displayed?

    Points will be counted daily and automatically by the computer system, 24 hours after the date of the transaction (online and in store): in the event of a technical incident, their accumulation can be achieved over a longer period. If the purchase has not been correctly associated with the card or your account, the points will not be counted.
    The activated card may nevertheless be used immediately for a purchase, but the points corresponding to it will only be credited at the time of the registration to the Loyalty Program.

  • If I make an exchange in the store or an online return, will the points I acquired be taken back?

    As indicated by our regulation, returns will be charged for points according to the same points accreditation criteria. For more details, you can consult the regulation at the following link.

  • I lost my card, what should I do?

    In case of loss or theft of your Calzedonia Lover Card, you will have to go to any of the Calzedonia stores of the initiative to request replacement: the point of sale will verify the identification data, the lost Card will be cancelled and you will immediately receive a new one that will allow you to recover any points already accumulated and not used.

  • How can I unsubscribe from the Calzedonia Lover program?

    You can freely request at any time to be canceled from the loyalty program by contacting our Customer Service.

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