Deliveries

In-store pickup

• Can I have my order sent to an Calzedonia store?

  Yes, before proceeding to payment select "Pick up in-store" and search for your nearest store.

• I requested in-store delivery. How long does it take for my order to arrive at the store?

  The estimated delivery time for in-store pick-ups is 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.

• I did not receive my online order sent to the store on time, how do I receive a refund?

  After the 10 days time available for collection, you will receive an email informing you of the re-credit of your order through the same payment method used when entering the order. The display of the crediting may vary depending on the timing of your reference bank.

Standard delivery

• How much is shipping and who delivers my order?

  The price for standard delivery is 4,95 €. UPS Standard is the courier.

• What is the delivery time for my online order?

  The expected delivery time is from 3 to 4 business days. You get free delivery for any order over 40 €.

• How can I track my order?

  The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN located at the bottom of the website.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• Can I choose the time and date of delivery?

  No, please make sure that someone is present at the chosen delivery address.

Express delivery

• How much is shipping and who delivers my order?

  The price for express delivery is 8,95 €. UPS Express is the courier.

• What is the delivery time for my online order?

  The expected delivery time is 2-3 working days from the date of shipment.

• How can I track my order?

  The tracking number can be found by going to the FOLLOW YOUR ORDER/RETURN located at the bottom of the website.