Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For reasons of hygiene and related to the health of the consumer, swimwear and beachwear must be tried on while wearing your own underwear.
For more info, please consult our Return policy in the
General terms and conditions of sale.
Order at calzedonia.com and try on your products. If they don't meet your expectations,
you can return them for free to one of our stores.
If you want to return your products to a Calzedonia store, just follow these steps:
1. Go to FOLLOW YOUR ORDER/RETURN section or to your account.
2. Click on "RETURN REQUEST", fill out the return form online and select "Return to store".
3. Prepare the package and take it to the selected store.
4. You will be refunded via the payment method you originally used to place your online order.
You can find all the details of your order by accessing the FOLLOW YOUR ORDER/RETURN section. Once you enter this section with your surname and order number, click on "RETURN REQUEST" button and complete the form by selecting the item, the quantity, and the reason of the return. At the end of the process, you will obtain the Return Authorization. Please wait 1 day before taking the parcel and the Return Authorization to the selected store. Remember that from the moment you filled in the online return application, you have 10 days to go to the selected store. Please kindly note that stores can't refund you in cash. The refund will always be made with the same method of payment chosen at the time of purchase.
We cannot process an exchange, but you can return your item for free and start a new order.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can still make a return to the store and the store assistants will make the necessary adjustments in the system.
It is not possible to change the store for return once you have completed the return procedure online.
This option is not available. You can return the items you do not want to keep for free and place a new order.
Order at calzedonia.com and try on your products. If they don't meet your expectations,
you can return them for free by courier.
If you want to return your products by courier, just follow these steps:
1. Go to FOLLOW YOUR ORDER/RETURN section or to your account.
2. Click on "RETURN REQUEST", fill out the return form online and select "Return with carrier". Print out the return label and attach it to the package.
3. Arrange the pick-up date directly with UPS , who will pick up the products from the address provided by you.
4. You will be refunded via the payment method you originally used to place your online order once your items have arrived to our warehouse and your return has been approved.
Yes, you can return the items for free through the online return procedure which can be found on the FOLLOW YOUR ORDER/RETURN page or your account . The items must be sent back in a single shipment. You'll be refunded via payment method you originally used to make your purchase. For more details on our return policy click here.
We cannot process an exchange, but you can return your item for free and start a new order.
You can find the label by clicking on FOLLOW YOUR ORDER/RETURN and entering your order number and last name. Select "Returns and Refunds" and then click on the "Download the label" box.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. In this case, you will have to contact the Customer Service after you receive a refund for the items that were on the return form. Please make sure that all the articles you wish to return are sent back in a single shipment.
You can return your purchase completely free of charge. To learn more about our return policy, click here.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to the courier. The refund will be made using the payment method chosen for the online purchase. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
In this case, we kindly ask you to provide us with your bank account details. Please contact our Customer Service by sending an email to hello@calzedonia.com. The refund will be made in the shortest possible time and will not take longer than 14 days. The time it takes to see the refund appear in your account may depend on your credit or debit card company.