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  • I have not received my order yet, what should I do?

    You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account.
    If you have not registered on calzedonia.com, you can directly access the  FOLLOW YOUR ORDER/RETURN  page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    Currently, all orders placed on calzedonia.com cannot be modified or canceled. You can return your order free of charge if you are not satisfied with the items received. For more information please consult the  Returns and Refunds section.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • How can I contact Customer Service?

    You can contact our Customer Service team by email, phone or chat. For any urgent questions, please consult the Frequently asked questions.

  • I need help with placing an order, what can I do?

    Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
    We kindly ask you to send us the following information:
    - list of products that you want to order (quantity, color, size)
    - contact details (name, surname, email address, phone number)
    - delivery details (full address for home delivery).
    If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase you can use only one promotional code.

  • Can I return the items bought online?

    You can request a return by entering the "RETURNS" section after logging in to your account (if you're a registered user) or you can simply access the FOLLOW YOUR ORDER/RETURN section. In order to log in, you will have to enter the surname indicated at the time of the purchase, as well as your order number. You will find the details of your order under the "RETURN REQUEST" button and should complete the form by selecting the item, the quantity, and the reason. The return is possible with the carrier or by selecting the return-to-store option. If you selected the return with courier, please don't forget to print out your return label. For more information, please consult our Returns and Refunds section.

  • How often do you get new products on your website?

    Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose color and size, and insert your email address. If you are a logged user, you can simply add the product to your wish list.

  • How can I be notified when a product is back in stock?

    If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

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