At our points of sale you are able to buy both products available in-store ("Available Products"), and products (only in the participating points of sale) not available at the time, which will be delivered to you later ("Products@"), hereinafter jointly the "Products". Upon purchase of the Products, these general terms and conditions of sale will apply to in-store purchases (hereinafter the "Terms and Conditions for In-Store Purchases"). By making a purchase within one of our stores, the Customer declares to accept these conditions, available both in-store and in the section of the site www.calzedonia.com (hereinafter the "Site"), where the main characteristics of the Products are also described.
In the event of changes in the Terms and Conditionsfor In-Store Purchases, the conditions in force at the
time of the purchase shall apply. You will be able to check the previous versions in the specific section of
the Site, which can be saved and printed.
The Customer is required, before making the purchase, to read and accept these Terms and Conditions for In-Store Purchases. The purchase implies full knowledge and acceptance of these conditions.
1.1 The retailer of the Products (hereinafter the "Retailer") is the company that manages the point of sale where the Customer chooses to purchase the Products. All information relating to the Retailer is available in the store.
1.2 In the event of the purchase of Products@, the Customer will be identified by the information they provided. Providing false and/or fabricated data is prohibited: the Retailer is exempt from any liability in this regard.
1.3 For any information, directly contact the addresses indicated in the following paragraph 8).
The purchase of the Products will be finalized when the payment is made within the point of sale
(hereinafter the "Purchase Date").
By purchasing the Products@, the Customer accepts and authorizes the same to be delivered at a later time, at the place agreed upon with the Retailer.
After purchasing the Products@, the Customer will receive an email (hereinafter "Product@ Purchase Confirmation”) containing confirmation that the purchase has been correctly completed and a summary it.
Subsequently the Customer will receive, again via email:
The prices of Available Products and Products@ are those in effect at the point of sale on the Purchase
Prices are to be considered inclusive of taxes, duties and any costs related to customs duties.
Any shipping costs charged to the Customer for shipping the Products@ (if provided) will be indicated in the commercial document/purchase invoice.
Payment can be made through all the payment methods accepted at the point of sale chosen for the purchase of the Products.
5.1 Available Products will be delivered within the point of sale together with the payment.
The Products@ will be delivered to the agreed upon location as soon as possible and in any case no later than 30 (thirty) days from the Purchase Date found on the commercial document/purchase invoice issued in-store.
5.2 In the event that the Customer has chosen to receive the Products@ at a point of sale, they will be
available for collection for 10 (ten) days starting from the Product@ Delivery Confirmation.
The Customer may pick up the Products@ in person or send a substitute in their place.
When picking up the Products@, the following will be necessary:
In the event that the Customer is registered with the Loyalty Program, the following will be sufficient:
Failure to present the documentation necessary for pick-up, as well as the failure to pick-up the Products@ and the no availability of them will result in the termination of the purchase contract related to the Products@ and the reimbursement of the entire sum paid, which will be refunded by wire transfer.
At the time of pick-up of the Products@, the following will be the Customer's responsibility:
In the event of any issues, the Customer will be required to immediately report them.
5.3 The store staff will inform the Client in case some shipping costs are due (hereinafter referred to as “Shipping Costs”). These Shipping Costs are available on the Website and reported in the commercial document/purchase invoice issued upon purchase of the Products@ by the point of sale.
6.1 Notwithstanding the provisions of current legislation on guarantees relating to consumer goods, we are
pleased to offer our Customers an additional guarantee with respect to that provided by law, granting the
possibility to return the Products in all participating Calzedonia store located in the Belgium (except for
outlets and Tax/Duty free points of sale) , even if it is not an online purchase and even if the Products
are not defective.
Products returned in the exercise of the conventional right to return a purchase are hereinafter referred to as "Returned Products".
The Returned Products may be returned by presenting the commercial document/purchase invoice, or if the Customer is registered with the Loyalty Program, by communicating their full name, or by showing the loyalty card.
The aforementioned return must take place by and no later than the following periods of time:
Provided that the requirements set forth in Article 6.3) are complied with, the Customer will be entitled to replace the Returned Products with other Available Products or with other Products@.
In the event of exercise of the conventional right to return a purchase, the return will be made at the price indicated on the commercial document/purchase invoice, except for the costs referred to in paragraph 6.3).
6.2 The conventional right to return a purchase referred to in this article is subject to the following conditions:
6.3 In case of exercising the conventional right of return, the following costs will be charged to the Customer any extra costs incurred (for example: charges on delivery, gift wrapping cost, etc.).
6.4 The conventional right to return a product is excluded in the case of:
7.1 For any defect or non-compliance of the Products, the statutory warranty of 2 (two) years for non-compliant products is recognized.
The warranty is valid under the following conditions:
7.2 In the event that the noncompliance of the purchased Products has been ascertained, the Customer will have the right to obtain the following without any additional cost:
7.3 The Customer will not be required to cover any cost for the return of defective products.
For any request for information, please contact:
Calzedonia Customer Service
c/o Ducal d.o.o.
5th floor Slavonska Avenija 1C
10000 Zagreb (Croatia)
9.1 The Data Controller is Calzedonia S.p.A (hereinafter referred to as "Calzedonia"), with administrative headquarters in Via Monte Baldo n. 20 Dossobuono di Villafranca (VR), Italy. The Customer can contact Calzedonia by sending an email to the following address: firstname.lastname@example.org.
9.2 Calzedonia has appointed a Personal Data Protection Officer (DPO), who can be contacted by sending an email to the following address: DPO@calzedonia.com.
9.3 Employees explicitly designated by the Data Controller, according to the respective authorization profiles assigned, process the personal data that the Customer provides us with. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorized. The data will be processed using computerized, telematics and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. The Customer can help us ensure that his data is always accurate by communicating updates to email@example.com.
9.4 To access services and content provided inside the stores of Calzedonia Group, the Customer may be asked
for personal information such as name, surname, e-mail. With reference to the management of the purchase and
post-purchase processes from the store of goods available in the Calzedonia warehouses, we will use his
contact details (name, surname, e-mail address) and, in case the service provides delivery to the home, his
shipping address. This will happen in order to: deliver the order, allow the shipment to be monitored,
certify that the goods have been delivered and proceed with the activation of the refund process. In the
latter case, we may also process the IBAN.
Providing such data is optional, but necessary in order to use the services requested. To pursue our purposes, we never ask for data of a sensitive nature (e.g. relating to racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or judicial (data regarding judicial records, or relating to the condition of defendant or suspect, etc.).
9.5 The personal data of the Customer will be processed for these purposes and for this period of time:
|Type of processing||For what purposes do we process personal data?||What are the legal bases of the processing of personal data?||How long do we keep personal data?|
|Purchasing products||The personal data that the Customer provides will be used to process his purchase orders and related activities (shipment of goods, billing, delivery of the goods, payment processing, refund process, etc.).||The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request||The personal data of the Customer will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law (e.g. for tax matters) in relation to the performance of the sales activity.|
|Customer Care||We offer a support service (via chat, telephone, email) for all needs of the Customer relating to the purchase of our products, or the use of our services. In some cases, we may ask the Customer for personal information if this is necessary in order to respond to the requests that he makes via our Customer Care.||The need to execute the contract of sale of products, or pre-contractual measures adopted according to the Customer’s request.||The personal data of the Customer will be processed for the duration strictly necessary to achieve the processing purposes.|
|Anti-fraud measures||Activation of necessary controls to allow the verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur.||It is Calzedonia's legitimate interest to prevent and combat fraud.||24 months from the date of collection.|
|Statistical analysis||We create statistical reports and behavioral models in order to examine - in an aggregate form - the economic effectiveness of Calzedonia's commercial initiatives (for example the interest in a new product) and to direct our future commercial and promotional initiatives.||It is Calzedonia's legitimate interest to analyze - in a pseudonymized form (in such a manner that the data subject is no longer identifiable) - customer data, in order to obtain strategic information relating to customer buying behavior, how customers interact with the Company through the various communication channels and the effectiveness of commercial and promotional initiatives, and to be able to compete with the main operators in the sector.||The personal data related to the purchase will be kept - in a pseudonymized form - for five years. The other personal data will be stored - in a pseudonymized form - for two years.|
We wish to inform the Customer that when we process his personal data using the legitimate interest as a legal basis, we carry out a balancing test between the interest and his rights as required by the law. The Customer can contact the Data Controller at any time to request information.
9.6 Calzedonia only communicates personal data to third parties when it is necessary and functional in order
to achieve the data processing purpose pursued in accordance with the service that the Customer has
requested. In any case, we only communicate after having informed him, and where necessary, having received
his consent to do so.
normally communicated through the following subject categories:
• Subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
• Companies belonging to the Calzedonia Group as parent, subsidiary, associated or affiliated companies;
• Calzedonia Group sales points;
• Data processing and IT service companies (e.g. web hosting, data entry, management and maintenance of IT infrastructures and services, e-mail marketing, Acquirer, etc.);
• Companies that provide payment services, Paypal, shipping companies, financial institutions, companies that provide mailing and correspondence service;
• Companies and firms providing consultancy services.
The list of persons appointed as data processors is obtainable by writing to firstname.lastname@example.org.
9.7 Personal data collected may be transferred outside the EU (in particular, the United States) to be stored on Customer Relationship Management servers. The transfer is carried out with Standard Contractual Clause stipulation or upon verification of the Privacy Shield certification from the service provider (specifically appointed as Data Processor). The list of persons appointed as data processors is obtainable by writing to email@example.com.
9.8 The Customer can exercise the rights that the law governs regarding his personal data by writing to firstname.lastname@example.org. We will reply to his request as soon
as possible and in any case, no later than 30 days upon receipt. In some cases, we may request a copy of an
identification document if required in conjunction with his request, to enable us to verify his identity.
Below we illustrate the rights that the law guarantees to the Customer:
• Right of access: the right of the Customer to know if we process his personal data and, if it is confirmed, to obtain a copy of such data and be informed about; the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, (including profiling) the data retention period and the rights provided by Regulation.
• Right of rectification: the right of the Customer to obtain a rectification of data in our possession that concerns him or to update data that is incomplete. We remind the Customer that when he provides his data to use our services, he guarantees its authenticity and accuracy. The Customer can help us ensure that his data is always accurate by communicating updates to email@example.com.
• Right of erasure: the right of the Customer to request the erasure of his personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorized to process this.
• Right of restriction of processing the right of the Customer to obtain processing restrictions in the following cases:
• Right of consent withdrawal: the Customer can withdraw his consent in relation to all
processing of data that requires it.
• Right of data portability: In the event that we process data based on the Customer’s consent or in the implementation of a contract, or if the processing is carried out by automated means, the Customer can exercise the right of data portability. The Customer will then be able to receive the personal data that he has communicated to us in a structured format, commonly used and readable using an automatic device. The Customer can also request to forward his data directly to another company, as long as this is technically possible.
• Right of opposition: the right of the Customer to object to the processing of his personal data at anytime based on our legitimate interest, including profiling.
We also inform the Customer that if he believes that the processing of his personal data goes against the provisions of EU Regulation 2016/679, he has the right to file a complaint with the competent data protection supervising authority.
These Terms and Conditions for In-Store Purchases are governed and will be interpreted according to the applicable law where the point of sale where the purchase was made is located, without prejudice to any other prevailing mandatory rule of the country of residence of the Customer. Any disputes must be resolved exclusively by the court of the place of domicile or residence of the Customer based on the applicable law.
These Conditions for In-Store Purchases may be amended at any time. The Customer will be required to accept the Terms and Conditions for In-Store Purchases in effect at the time of purchase of the Products. The new Terms and Conditions for In-Store Purchases will be effective from the effective date of the same and in relation to purchases made after that date. You may check any previous versions of the Terms and Conditions for In-Store Purchases in the dedicated section of the Site.