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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with Calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "TRACK SHIPMENT" section.
The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "RETURN" section for more information.
The tracking number can be found by going to "ORDER STATUS AND RETURN".
The price for standard 1 working day delivery is 28 HKD.
However, please consider that some outlying islands deliveries require extra fees:
- Deliveries to Ma Wan, Chek Lap Kok, Hong Kong Disneyland will be surcharged 90 HKD;
- Deliveries to Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau island, Mui Wo, Tai O, Peng Chau, Lamma Island will be surcharged 300 HKD.
Kerry Logistics is the carrier for your delivery.
Your order will be delivered in one working day.
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Calzedonia" account. If you are not registered with Calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
We currently don't offer returns in-store, but you can choose to exchange your products in stores!
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay, Union pay.
PAYMENT AFTER SHIPMENT
If you pay by credit card, you will be charged when your goods are leaving our warehouse.
Payment information is completely secured by Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws to know more about our return policy. The site is also in conformity to all spam and viruse controls. Navigation is completely safe.
What is "My Calzedonia" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "My Calzedonia", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 4 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules on the following link.
How can I sign up for the "My Calzedonia" loyalty program?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the nearest store and request a replacement. We remind you that registration must be made directly from our Calzedonia site at the link.
- IN CALZEDONIA STORES
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.