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  • How can I check the status of my order?

    You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Calzedonia.com, you can directly access the "FOLLOW YOUR ORDER/ RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track order" section.

  • I have just made my order and wish to cancel / modify it, what can I do?

    The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds"section for more information.

  • Is registration necessary to order online?

    It is not necessary to be registered, you can always place your order as a guest.

  • Can I place an order by phone?

    We don't offer this kind of service at the moment.

  • I have a promotional code/discount. How can I use it online?

    While placing your order online, make sure to enter the code in the "Promotional Code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.

  • How often do you get new products on your website?

    Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to always be updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

  • How can I be notified when a product is back in stock?

    If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

  • Can I have my order sent to a Calzedonia store?

    Unfortunately, this service is not available in Hong Kong.

  • I have received my order but not all of the items, what can I do?

    We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the amount moved will be only the total of the items actually shipped. We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank. If you have not received this communication, please contact our Customer Service. We will reply as soon as possible.

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