You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Calzedonia.com, you can directly access the "FOLLOW YOUR ORDER/ RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track order" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds"section for more information.

It is not necessary to be registered, you can always place your order as a guest.

While placing your order online, make sure to enter the code in the "Promotional Code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.

Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to always be updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.

Unfortunately, this service is not available in Hong Kong.

We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the amount moved will be only the total of the items actually shipped. We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank. If you have not received this communication, please contact our Customer Service. We will reply as soon as possible.

Unfortunately, it is becoming more and more common for scammers to create fake websites or social media profiles pretending to be our brand. At first glance, they might look real, but their goal is to trick you and steal your personal or financial information. To help you browse safely, we’ve put together everything you need to know to recognize our official channels, spot suspicious signs on fake websites, and report any scams.

WEBSITES

To make sure you are shopping safely and getting genuine products, always buy directly from www.calzedonia.com or from official CALZEDONIA stores.

Here is what to check before making a purchase:

• Website URL: Watch out for unusual domain extensions or misspellings. Official Calzedonia websites use the “.com” domain and specific subdirectories for each country (ie. www.calzedonia.com/it)
• Website design: Our websites have a professional look, with high-quality images and no spelling mistakes. Blurry pictures or messy layouts are warning signs.
• Prices: Be cautious of heavily discounted prices or continuous excessive promotions.
• Contact details: Our official websites provide clear contact details, including addresses and customer service information. Check the footer (the bottom section of the webpage) for our legal and commercial details. A lack of complete information may indicate an untrustworthy site.
• Secure payment methods: Only buy from websites that offer secure payment options and use proper security standards (like HTTPS or TLS).
• Returns policy: Our sites have clear and transparent return policies. If the process seems vague or overly complicated, it might be a fake.

SOCIAL MEDIA

Fake websites often seek visibility by promoting misleading discounts on social media like Instagram and Facebook. They use stolen images from our official channels to make their ads appear legitimate.

To avoid scams, follow these simple tips:

• Check the account posting the advert. Our official accounts are:
  • Facebook: facebook.com/calzedonia
  • Instagram: instagram.com/calzedonia/
  • TikTok: @calzedoniaofficial
• Review the account’s activity: accounts with few followers and limited posts are often fake.

SUSPICIOUS CONTACTS

Sometimes, scammers pose as members of our company via email, messages, or social media accounts.

Here are some tips to protect yourself:

• Always check the email address: our official contacts use verified domains (e.g. @calzedonia.com). Be cautious of generic addresses like @gmail.com or @yahoo.com. Warning: scammers may create domains that closely resemble the original, with subtle differences that are hard to spot at first glance (e.g. @CALEZDONIA.com instead of @CALZEDONIA.com). It is essential to inspect the sender’s address carefully.
• Never share personal or banking details: no member of our team will ever ask for passwords, card details, or codes via message, email, or social media.
• Check links before clicking: always verify where a link leads. If the URL looks suspicious or differs from our official site, do not open it.
• Check the tone of the message: our communications are clear and professional. If you receive messages with grammatical errors or suspicious urgency, they are likely fake.

To report a fraudulent website or social media profile, please contact our Customer Service via the web form, chat, or by emailing hello@calzedonia.com. To help us take action, please include the URL of the suspicious site or the name/link of the social media profile. Likewise, if you receive messages, emails, or contacts from individuals or profiles claiming to be part of our company but seem suspicious, do not engage and report them to us immediately.
Our priority is to protect our customers and combat the spread of fraudulent websites and social media profiles. Despite our ongoing efforts, we cannot guarantee the safety of purchases made outside our official channels.