You still haven't found an answer to your question?
Monday - Saturday from 8:00 until 20:00
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Calzedonia.com, you can directly access the "FOLLOW YOUR ORDER/ RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track order" section.
The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns and Refunds"section for more information.
It is not necessary to be registered, you can always place your order as a guest.
Please contact our Customer Service. We will be happy to place an order on your behalf
with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
While placing your order online, make sure to enter the code in the "Promotional Code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.
Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to always be updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.
If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.
Unfortunately, this service is not available in Hong Kong.
We suggest that you check if you have received the email with the partial shipment confirmation informing you that one of the items in your order is no longer available. In this case we confirm that the amount moved will be only the total of the items actually shipped. We remind you that for all orders paid by credit card and Paypal, the display of the updated amount may vary depending on the timing of the reference bank. If you have not received this communication, please contact our Customer Service. We will reply as soon as possible.