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Frequently asked questions
If you are registered, you can check the status of the order at any time by entering the "Orders" section after logging in to your "My Calzedonia" account. You can also directly check the status of your order by entering the "ORDER STATUS AND RETURN" section (at the bottom of Calzedonia's home page). In order to see the information on your order, you will have to enter the surname indicated at the time of the purchase, as well as your order number. In this section, you can check and monitor your order through the "Track order" section.
The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The tracking of your shipped order is available by logging into your "ORDER STATUS AND RETURN" section (at the bottom of Calzedonia's home page) and selecting the "Track order" option. In case you selected Hermes as your courier, the tracking will become available once your parcel reaches the UK territory.
The cost of express delivery is £ 9,50, while the standard delivery is £ 4.00 and it's free for any order over £40. The cost of delivery is fixed and is not based on the quantity of products delivered. We would like you to inform you that any shipping costs paid upon checkout already include import duties, and there are not any additional fees to pay to receive your parcel.
Delivery with standard shipping service will take place within 10 working days from the day the order is shipped. Delivery with express service will take place within 3 working days from the day the order is shipped. If you choose to collect your order at one of our stores, your order will be delivered for free within 4-5 business days. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines. Also, please note that at the moment we do not ship to Isle of Man, Channel Islands, Gibraltar and Jersey.
You can do your return to a drop-off point, via courier pickup or to one of our stores. For the drop-off point you can use the label we provided for you with your order. If you would like to have a courier pickup the return or return it to a store, you will have to fill out a return form online. Please read more about the return procedure on our Return page.
You will find all the details of your order by clicking on the "ORDER STATUS AND RETURN" button located at the bottom of Calzedonia's home page. Once you log in with your surname and order number, click on the "RETURN" button and complete the form by selecting the item, the quantity, and the reason. Once you have printed your Return Authorization, you can take the parcel to the selected store. The refund will always be made with the same method of payment chosen at the time the order is made. Remember that you have 10 days (from the moment you filled in the online return application) to go to the store. The point of sale can't return the amount of your return in cash.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay and Apple Pay (only on Safari browser).
PAYMENT AFTER SHIPMENT
If you pay by credit card, you will be charged when your goods are leaving our warehouse. Depending on your bank, you may be charged a foreign transaction fee by the bank. If you have further questions you will need to contact your bank directly.
Payment information is completely secured by Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws to know more about our return policy. The site is also in conformity to all spam and viruse controls. Navigation is completely safe.
You can purchase our online gift card in variable amounts at the following link.
Gift card as payment option
Please, make sure to use the Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.
While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can choose the Gift wrapping option and add the DIY kit to the same order.
What is "My Calzedonia" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "My Calzedonia", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 4 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules on the following link.
How can I sign up for the "My Calzedonia" loyalty program?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the nearest store and request a replacement. We remind you that registration must be made directly from our Calzedonia site at the link.
- IN CALZEDONIA STORES
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.