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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with Calzedonia.com, you can directly access the "ORDER STATUS" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "TRACK SHIPMENT" section.
The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The tracking number can be found by going to "ORDER STATUS AND RETURN".
The cost of delivery is $8.00, there are no additional Import Fees to pay on delivery and you get free express delivery for any orders over $50. The shipment is via UPS courier. The cost of delivery is fixed and is not based on the quantity of products delivered.
Your order will be processed within 24 hours of placing the order. Delivery is made by the courier within 3
working days after the order is processed. For customized products, it might take around 2 working days
longer than the delivery times advertized. Also we would like to inform you that during the holidays and the
beginning of the sales period, your purchase could be delayed on shipping.
We inform you that at the moment we do not ship to PO BOXES, Virgin Islands, Puerto Rico and military bases.
Orders placed on Saturdays, Sundays or Italian public holidays will be processed on the next working day.
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Calzedonia" account. If you are not registered with Calzedonia.com, you can directly access the "ORDER STATUS" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
We currently don't offer returns in-store. You can always drop your package off at any UPS access point instead of arranging a pickup.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay.
PAYMENT AFTER SHIPMENT
If you pay by credit card, you will be charged when your goods are leaving our warehouse. Depending on your bank, you may be charged a foreign transaction fee by the bank. If you have further questions you will need to contact your bank directly.
Payment information is completely secured by Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws to know more about our return policy. The site is also in conformity to all spam and viruse controls. Navigation is completely safe.
At the moment, it is not possible to purchase an e-gift card online.
Gift card as payment option
Currently, it is not possible to use gift card as a payment option on the Calzedonia website.
While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order. In any case, you can add the DIY kit option (Self Kit to package items at home) and add the required amount to the items you want to package. We remind you that you can choose the Gift wrapping option and add the DIY kit to the same order.
What is "My Calzedonia" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "My Calzedonia", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 4 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules on the following link.
How can I sign up for the "My Calzedonia" loyalty program?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the nearest store and request a replacement. We remind you that registration must be made directly from our Calzedonia site at the link.
- IN CALZEDONIA STORES
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.
I have placed an order, but it has not been shipped yet, could you update me?
Do not worry! We have slowed down the processing of orders because of the problems related to the COVID-19 emergency. If you have received the order confirmation email, it means that our system has correctly obtained it and will be processed as soon as possible, according to the measures issued by the Italian Government for the Covid-19 emergency. We remind you that the amount of your order will initially be committed to your credit card, but only after the shipment confirmation will it be actually withdrawn.