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  • What is "Calzedonia Lover" loyalty card and why sign up?

    It is a loyalty programme which, through a collection of points on a card called Calzedonia Lover, provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules on the following Link.

  • How can I sign up for the "Calzedonia Lover" loyalty program?

    We inform you that you can register in two ways:

    - VIA WEB SITE:
    If you have registered correctly on our website, you will receive an email with the codes of the virtual card within 24 hours of registration.
    If you wish to convert your virtual card into a physical card, you can go to a Calzedonia store and request a replacement. We remind you that registration must be made directly from our Calzedonia site at link.

    - IN CALZEDONIA STORES
    After obtaining the card, you can activate it by registering online. Keep in mind you have to use the same e-mail and phone number for the registration that you used in the store."

  • I cannot complete "Calzedonia Lover" loyalty card registration via the website, how can I proceed?

    Contact our customer service by e-mail, chat or toll free number to register the card. Customer Service is available from Monday to Saturday, except for holidays.

  • How to accumulate points on my "Calzedonia Lover" card?

    You can accumulate points by buying in Calzedonia stores and online at www.calzedonia.com. If you go to a store, do not forget to identify yourself by presenting your "Calzedonia Lover" card or by indicating your name and surname used to activate it.
    If you place an order online, you must log into your account / customer area (which is connected to your Calzedonia Lover card) before completing the order. Points will be accumulated once the actual payment has been made. In United States each dolar spent in one of the stores participating in the Loyalty Program and on www.calzedonia.com will earn one point. Loyalty points will be automatically accumulated on the activated card. Points are accredited according to the following scale: amount spent per purchase will be, as part of the calculation of points, rounded to the lower round sum if it included decimals. For example: 1.99 dolar = 1 dolar = 1 point. You can find the complete rules on this link.

  • When will the points accumulated on my "Calzedonia Lover" card be displayed?

    The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If the purchase has not been correctly associated with the card or your account, the points will not be counted. The activated card may nevertheless be used immediately for a purchase, but the points corresponding to it will only be credited at the time of the registration to the Loyalty Program.

  • If I make an exchange in the store or an online return, will the points I acquired be taken back?

    As indicated by our regulation, returns will be charged for points according to the same points accreditation criteria. For more details, you can consult our Loyalty terms and conditions.

  • I lost my card, what should I do?

    In case of loss or theft of your "Calzedonia Lover" Card, you will have to go to any of the Calzedonia stores to request a replacement card: the point of sale will verify the identification data, the lost Card will be cancelled and you will immediately receive a new one that will allow you to recover any points already accumulated and not used.

  • How can I unsubscribe from the "Calzedonia Lover" program?

    You can request to be unsubscribed from the loyalty program at any time, by contacting our Customer Service.

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