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  • What are the accepted payment methods?

    On Calzedonia.com you can pay via: MasterCard, Visa, PayPal, American Express, Afterpay, Klarna, Apple Pay, Google Pay, Gift card, e-Gift card and Digital Wallet.

  • How does the Digital Wallet work?

    Your Digital Wallet is a secure, personal space linked to your account and accessible through our website or official app. It gives you a convenient way to store and manage your Gift Cards, e-Gift Cards, and Return Cards, receive refunds for eligible returns from online or in-store purchases, and pay for purchases quickly and easily online, in the app, or at participating stores. For more information, please see the Digital Wallet Terms and Conditions available on our website.

  • How can I check my Digital Wallet balance?

    You can view your Digital Wallet balance by logging into your account on our website or in our app.

  • Can I use my Digital Wallet in store?

    Yes, you can pay in store with your Digital Wallet by simply presenting the QR code at checkout via our app.

  • Can I pay in installments?

    Yes, you can pay in installments with Klarna Pay in 4 and Afterpay. Afterpay and Klarna offer you to pay in 4 interest-free installments every 2 weeks. Both Afterpay and Klarna Pay in 4 will notify you about the payment a few days in advance. Afterpay and Klarna are free services, as long as the installments are paid within the deadline. CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.

  • Is my payment safe?

    The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.

  • Why does my payment seem charged twice?

    There is a difference between a payment authorization and charge: when you make an online order there is always the payment authorization. An authorization is a pending payment or an amount reserved in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual charge is only made when the garments come out physically from our warehouse.

  • Can I pay my order with the Gift Card?

    Yes, you can use both a Gift card and an e-Gift card to place your order.

  • When is the amount charged on my credit card?

    If you pay by credit card, you will be charged when your goods are leaving our warehouse. Depending on your bank, you may be charged a foreign transaction fee by the bank. If you have further questions you will need to contact your bank directly.

  • Where can I find my Invoice?

    Your invoice will be sent to your email address once the order is shipped. You will also have the option to resend it from your order details if you have an account or from the "Follow your order/return" link at the bottom of our website by clicking the resend button.