We hope you love what you purchased. But in case you don't, you have up to 30 days from the
delivery of the order to request a return online. All returning items must be unworn and in
For more info, please check our RETURN POLICY under Article 8 of the general sales conditions.
You can return your order for free by shipping the items back to us by using the pre-paid return label that was included in your order.
1. Affix the return label outside of your package. The pre-paid return label was included with your order.
2. Drop off your return package at your nearest UPS location. Your return is free of charge as along as you use the pre-paid return label that was provided by Calzedonia.
3. You will be refunded through the refund method you chose during the return procedure once your items arrive to our warehouse and your return has been approved.
4. If you would like the return to be processed faster, then please fill out the online return request form which can be found by clicking Request a Return option on your order details page.
We included a pre-paid DHL return label with your order. If you no longer have the label, then you can download a new label by completing the return request form online. If you have an account with us, please log in and find your order in the order history section. Select the order you are requesting the return and select the items to return. Then a return label will be generated in your Order Status under the 'Return' section. If you placed your order as a guest (if you do not have an online account with us), then simply go to 'Follow your order/Return' and follow the same procedure. It can take up to 24 hours to generate the return label. If you missed the 30 days return window, then you will need to contact customer service to receive a return label.
No. Currently, the only return option is to take the return package with the DHL return label we provided to your nearest UPS location. Your return will be free of charge as long as you use the pre-paid return label we provided for you.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
The return form cannot be modified after it has been completed. However, if you wish to remove and keep some of the articles in the return parcel, you can remove them from the package before shipping it out. In a similar way, you can add an item to your package. Please make sure that all the articles you wish to return are sent back in a single shipment.
We are happy to announce that we offer free returns on all orders.
Currently, we do not offer an exchange with the carrier. We are happy to inform you that you can exchange the items your ordered online at our stores.
Please ship the return with the pre-paid return label that was provided for you. If you
are instructed to create your own return label by one of our customer service
representatives, then please ship and address the return to:
Calzedonia USA Inc or (Intimissimi USA Inc) Port Logistics Group 442 Avenue P Newark. NJ 07105
Refunds on returns are in the form of the original payment method. For orders that were
originally purchased with a credit card and PayPal, the refund will be processed within
14 days from when we receive your return to our warehouse.
For orders that were placed with a Gift Card, please contact customer service at firstname.lastname@example.org to receive a Return Card.
Order at calzedonia.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order. If you want to return the products in a Calzedonia shop, just follow these steps:
1. Drop off your items at any Calzedonia point of sale.
2. You will have the option to choose between exchanging the item (s) or getting a refund.
3. If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.
We would like to point out that the point of sale is not required to return the amount of your return in cash.
Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Calzedonia point of sale. You have 30 days from the delivery of your order to return the products to the store of your choice.