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  • How can I return items from an online order via carrier?

    You can return your order for free by shipping the items back to us by using the pre-paid return label that was included in your order.

    • 1. Attach the return label on the parcel. The pre-paid label was included with your order.

    • 2. Drop off your return package at your nearest USPS location. Your return is free of charge.

    • 3. You will be refunded through the refund method you chose during the return procedure once your items arrive to our warehouse and your return has been approved.

    • 4. If you would like the return to be processed faster, then please fill out the online return request form which can be found by clicking Request a Return option on your order details page.

  • Where can I find the return label?

    We included a pre-paid DHL return label with your order. If you no longer have the label, then you can download a new label by completing the return request form online. If you have an account with us, please log in and find your order in the order history section. Select the order you are requesting the return for and select the items to return. Then a return label will be generated in your Order Status under the 'Return' section within 24 hours. By clicking on the "Download the label" button, the return label will be sent to the email address associated with the order for which the return has been made. If you placed your order as a guest (if you do not have an online account with us), then simply go to "Follow your order/return" section and follow the same procedure. It can take up to 24 hours to generate the return label. If you missed the 30 days return window, then you will need to contact customer service to receive a return label.

  • Can a courier come pickup my order?

    No. Currently, the only return option is to take the return package with the DHL return label we provided to your nearest UPS location. Your return will be free of charge as long as you use the pre-paid return label we provided for you.

  • Can I return different orders in a single shipment?

    Please return each order separately with the corresponding return label in order for the refund to be processed correctly.

  • I have already filled in the return-form online and want to change it, what can I do?

    The return form cannot be modified after it has been completed. However, if you wish to remove and keep some of the articles in the return parcel, you can remove them from the package before shipping it out. In a similar way, you can add an item to your package. Please make sure that all the articles you wish to return are sent back in a single shipment.

  • Do I have to pay to return my order?

    We are happy to announce that we offer free returns on all orders.

  • Can I return or exchange online order in-store?

    Currently, we do not offer an exchange with the carrier. We are happy to inform you that you can exchange the items your ordered online at our stores.

  • Where can I ship my return?

    Please ship the return with the pre-paid return label that was provided for you. If you are instructed to create your own return label by one of our customer service representatives, then please ship and address the return to:

    Calzedonia USA Inc or (Intimissimi USA Inc) Ryder 125 Castle Rd, Building 3 Secaucus, NJ 07094

  • How and when will I receive a refund for my return?

    For orders that were originally purchased with a credit card and PayPal, the refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the store or to a pick up point.

    For orders that were placed with a Gift Card, please contact customer service at to receive a Return Card.

  • How is my refund processed if I paid in installments?

    If you have changed your mind, you can return your Afterpay or Klarna Pay in 4 purchase, and you will be refunded. If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be canceled and any payments you have already made will be refunded back to the card you paid with. The same principles apply if you’ve returned a portion of an order and received a partial refund. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is higher than the amount of the last installment, Afterpay and Klarna will eliminate the last installment payment and apply the remaining amount to your earlier payments.

  • In case of a return, will I always be refunded the initial shipping costs?

    The initial shipping costs you have paid will only be refunded when you have returned all the items in your order.
    Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.

  • How can I return items from an online order to a Calzedonia store?

    Order at and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order. If you want to return the products in a Calzedonia shop, just follow these steps:

    • 1. Drop off your items at any Calzedonia point of sale.

    • 2. You will have the option to choose between exchanging the item (s) or getting a refund.

    • 3. If you opt for a refund, you have the choice between several refund methods among those accepted at the point of sale where you have decided to make your return.

    • All online order returns are not eligible for cash refund [including when returned at the stores].

      Products purchased during a promotion will be refunded at the purchase price during the promotion.

  • Can I exchange the items from my order in the store?

    Currently, we do not perform a carrier exchange service. However, we are happy to inform you that it is now possible to exchange / return items purchased online at any Calzedonia point of sale. You have 30 days from the delivery of your order to return the products to the store of your choice.

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