You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Calzedonia.com, you can directly access the "FOLLOW YOUR ORDER/ RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track order" section.
The cancellation of your order is possible only for a limited amount of time following confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into your account. After this, it is no longer possible to cancel the order in our system and you will not see the possibility to cancel. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. At this time you are not able to modify your order once the order has been placed. See the 'Return and Refunds' section for more information.
Please contact our Customer Service. We will be happy to place an order on your behalf
with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
While placing your order online, make sure to enter the code in the "Promotional Code" box in your basket. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can use only one promotional code.
No, you can place a purchase as a guest.