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Frequently asked questions
You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Calzedonia" account. If you have not registered with calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
DELIVERY IN STORE
At the moment we do not offer this kind of service.
MODIFY AN ORDER
The cancellation or change of orders is not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Return" section for more information.
The tracking number can be found by going to "ORDER STATUS AND RETURN" option on the website.
The cost of the express delivery is 79 kr and free for any order over 400kr.
The cost of delivery is fixed and is not based on the quantity of products delivered.
Delivery is made by courier within 3 working days if the order is placed before 22:00, all orders placed after that time will be processed on the following business day. Make sure there is someone at home to receive the order on the expected delivery days. Calzedonia.com will also deliver to your workplace if this is more convenient for you, let us know during checkout.
For customized products, it might take around 2 working days longer than the delivery times advertised. Also we would like to inform you that during the holidays and the beginning of the sales, your purchase could be delayed on shipping.
Orders placed on Saturdays, Sundays or Italian public holidays* will be processed on the next working day.
*Public holidays in Italy are as follows:
1 and 6 January
Easter Sunday and Monday
To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Calzedonia" account. If you are not registered with Calzedonia.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier.
At the moment we cannot offer this kind of service.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).
On Calzedonia.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Klarna.
PAYMENT WITH BANK TRANSFER
At the moment, it is not possible to pay with bank transfer.
Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
At the moment it is not possible to purchase an e-gift card online.
I have purchased a gift card in the Calzedonia store. Can I use it online?
At the moment such option is not provided.
What is "My Calzedonia" loyalty card and why sign up?
It is a loyalty program which, through a collection of points on a card called "Calzedonia Lover", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
How can I sign up for the "My Calzedonia" loyalty program?
We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Calzedonia site link.
- IN CALZEDONIA STORES
In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!
The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.