Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, please consult our Return policy in the General terms and conditions of sale.
Order at calzedonia.com and try on your products. If they don't meet your expectations,
you can return them for free by courier.
If you want to return your products by courier, just follow these steps:
2. Fill out the return form online and select "RETURN WITH COURIER".
3. Arrange the pick-up date with the UPS, who will pick up the products directly from the address provided by you. Also, you can drop off the parcel at the nearest UPS access point. Calzedonia will cover the return costs from your address to our warehouse in Verona. Express shipping is insured for the value of the goods.
4. You will be refunded by the original payment method you have used to place your online order once your items arrived to our warehouse and your return has been approved.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier to organize the return.
We cannot process an exchange, but you can return your item for free and start a new order.
You can find the label on the homepage, by clicking on "FOLLOW YOUR ORDER/RETURN" and entering your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
No, the refund will take place on the same credit card used to pay for the online order.